Summary
Overview
Work History
Education
Skills
Timeline
Generic

SONIA GARCIA

New Britain,CT

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

3
3
years of professional experience

Work History

Special Needs Bus Monitor

KIDS WHEELS LLC
02.2023 - Current
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.

Merchandiser

ROCK MERCHENDICE
01.2022 - 01.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

ROLLER/PRICER

Savors Thrift Store
05.2020 - 11.2021
  • Bringing out to sales floor newly priced clothing's
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Hospitality Operations Technology

Unified School District
New London, CT
10.2013

Medical Billing And Coding

Corporate Training Center
Watertown, CT
04.2005

High School Diploma -

Bulkeley High School
Hartford, CT
06.1994

Skills

  • bilingual
  • supervising experience
  • communication skills
  • dependable
  • customer service skills
  • adaptability
  • administrator
  • management
  • Cash Management
  • fast sight and hands on learner
  • 105 WPM

Timeline

Special Needs Bus Monitor

KIDS WHEELS LLC
02.2023 - Current

Merchandiser

ROCK MERCHENDICE
01.2022 - 01.2023

ROLLER/PRICER

Savors Thrift Store
05.2020 - 11.2021

Hospitality Operations Technology

Unified School District

Medical Billing And Coding

Corporate Training Center

High School Diploma -

Bulkeley High School

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SONIA GARCIA