Motivated professional with extensive experience in family and youth services. Bilingual in English and Spanish with strong communication skills. Proficient in Microsoft applications, excelling in customer service and multitasking. Adept at independent and team work, skilled in staff training, coordination of programs, and fostering community connections for effective client referrals and program awareness. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Sonia Garcia
Columbus,IN
Summary
Overview
14
years of professional experience
2
Certificates
1
Language
Work History
Turning Point Domestic Violence ServicesColumbus, IN
Bilingual Victim Advocate
03.2022 - 06.2023
Job overview
- Provided comprehensive assessment, goal setting and service plans.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Collected statistical data and updated documentation to maintain client records.
- Accompanied clients to court to clarify processes and procedures.
- Developed safety plans to meet victims' assessment of need.
- Attended interagency meetings and networked to create community partnerships.
- Established treatment plans with short- and long-term goals.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Reported suspicious activities and persons to law enforcement.
- Authorized entrance papers and granted or denied entrance to building.
- Monitored central alarm systems for fire, intrusion, and duress alarms.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Starbucks Barista, StarbucksEdinburgh, IN
Customer Support Specialist
01.2018 - 10.2023
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Human Services, IncColumbus, IN
Family Services Manager
01.2011 - 11.2021
Job overview
- Create policies and procedures based off performance standards
- Translate forms and letters that will be going out to Spanish speaking families
- Utilized grant writing skills to secure additional program funding.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration with teaching staff.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Supervised and trained staff providing leadership and supportive working environment.
- Set up and controlled user access levels across databases to protect important data.
- Assisted with new hire processing and existing training programs.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Interviewed, recruited and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Trained and mentored new staff hired to fulfill various roles on the use of family database and family services resources.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided verbal summaries of non-English documents for immediate use.
- Translated documents from English to Spanish.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Horizon HouseColumbus, IN
Homeless Prevention Case Manager
02.2010 - 12.2010
Job overview
- Coordinated with different service providers to meet clients' individual needs.
- Assisted clients with obtaining housing, employment and support resources.
- Helped clients navigate social services system and access needed resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Education
Ivy Tech Community CollegeBloomington, IN
Associates In Science—no Degree from Computer science
08.1995 - 5 1998
University Overview
Bloomington High School SouthBloomington, IN
High School Diploma from General Studies
08.1992 - 6 1995
University Overview
Skills
Crisis interventionundefined
Certification
Family Services Certification
Timeline
Bilingual Victim Advocate
Turning Point Domestic Violence Services
03.2022 - 06.2023
Customer Support Specialist
Starbucks Barista, Starbucks
01.2018 - 10.2023
Family Services Manager
Human Services, Inc
01.2011 - 11.2021
Homeless Prevention Case Manager
Horizon House
02.2010 - 12.2010
Ivy Tech Community College
Associates In Science—no Degree from Computer science
08.1995 - 5 1998
Bloomington High School South
High School Diploma from General Studies
08.1992 - 6 1995
Family Services Certification
CPR Certification
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