Sonia Gonzales
Peoria,AZ
Work Preference
Timeline
Incoming Quality Inspector
Phoenix Formulations
04.2024 - 11.2025
Credit Card Specialist
Wells Fargo
01.2022 - 03.2024
Lash Technician
Purity In Beauty LLC
01.2019 - Current
Work History
Lash Technician
Purity In Beauty LLC
Peoria, AZ
01.2019 - Current
- Delivered high-quality lash extensions using advanced techniques and tools.
- Ensured client satisfaction through personalized consultations and tailored lash designs.
- Maintained a clean, organized workspace adhering to health and safety standards.
- Developed strong client relationships, resulting in repeat business and referrals.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Utilized exceptional customer service skills throughout lash consultations and services
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
Incoming Quality Inspector
Phoenix Formulations
Tempe, AZ
04.2024 - 11.2025
- Inspect the qu of raw material powders used in probiotics, vitamins, pre-workouts, and meal replacement.
- Sample raw material powders ina lab and run a variation of tests to ensure materials are approved for production.
- Developed a strong understanding of industry regulations, ensuring all inspections were conducted in accordance with relevant guidelines.
- Maintained a safe working environment by adhering to established safety protocols during daily tasks and inspections activities.
- Reduced the number of defective products by implementing effective inspection techniques and protocols.
Credit Card Specialist
Wells Fargo
Phoenix, AZ
01.2022 - 03.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Negotiated payment plans and loan terms with delinquent customers
Overview
7
7
years of professional experience