Work Preference
Timeline
Work History
Overview
Generic

Sonia Gonzales

Peoria,AZ

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leaveCareer advancement

Timeline

Incoming Quality Inspector

Phoenix Formulations
04.2024 - 11.2025

Credit Card Specialist

Wells Fargo
01.2022 - 03.2024

Lash Technician

Purity In Beauty LLC
01.2019 - Current

Work History

Lash Technician

Purity In Beauty LLC
01.2019 - Current
  • Delivered high-quality lash extensions using advanced techniques and tools.
  • Ensured client satisfaction through personalized consultations and tailored lash designs.
  • Maintained a clean, organized workspace adhering to health and safety standards.
  • Developed strong client relationships, resulting in repeat business and referrals.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
  • Utilized exceptional customer service skills throughout lash consultations and services
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.

Incoming Quality Inspector

Phoenix Formulations
04.2024 - 11.2025
  • Inspect the qu of raw material powders used in probiotics, vitamins, pre-workouts, and meal replacement.
  • Sample raw material powders ina lab and run a variation of tests to ensure materials are approved for production.
  • Developed a strong understanding of industry regulations, ensuring all inspections were conducted in accordance with relevant guidelines.
  • Maintained a safe working environment by adhering to established safety protocols during daily tasks and inspections activities.
  • Reduced the number of defective products by implementing effective inspection techniques and protocols.

Credit Card Specialist

Wells Fargo
01.2022 - 03.2024
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
  • Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
  • Negotiated payment plans and loan terms with delinquent customers

Overview

7
7
years of professional experience
Sonia Gonzales