Sonia Gonzalez
Elizabeth,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
MSW Intern
Summit Oaks Hospital / Psychiatric Stabilization Dual Unit (Psy/Substance)
09.2023 - 04.2024
- Assessments, Treatment planning & Resources, Collateral Calls, SW/Group meetings.
MSW Intern
Jewish Family Services of Central New Jersey
09.2022 - 04.2023
- Psychotherapy (Individuals & Families)
- Volunteer at Internship: Food Pantry, Coffee House for seniors, Coat Drive
- Attended webinars: Dementia, Alzheimer’s, Eating Disorders
Lead Rental Agent
National Car Rental
03.1994 - 08.2014
- Front counter customer service, Responded to customer requests via telephone or email
- Consistently improving and providing customer satisfaction through the expert resolution of conflict, issues, and concerns
- Worked and assisted management to achieve the best customer service
- Maintained up-to-date knowledge of service, procedures, and regulations to ensure accurate and effective service.
- Coordinated cross-department efforts during peak seasons or events to meet heightened demand without compromising on quality or speed of service.
- Enhanced customer satisfaction by efficiently managing rental agreements and resolving client issues.
Receptionist
Doctor’s Clinic
01.1984 - 02.1994
- Front desk Receptionist, greeting patients, filing, scheduling appointments, and answering phones.
Education
Master’s degree - MSW- Social work
Kean University
Elizabeth, NJ05.2024
Bachelor of Arts - Liberal Arts
Kean University
Elizabeth, NJAssociate degree - Applied Science in Social Services
Union County College
Cranford, NJSkills
- Team player/Leadership
- Case Management
- Highly Dependable
- Work Prioritization
- Bilingual in English and Spanish
- Always maintain a pleasant and professional attitude
- Willing to learn new things
- Client Advocacy
- Interpersonal Communication
- Team Member Training
- Psychosocial Assessments
- Multicultural Competence
References
Upon Request
Certification
New Jersey Board of Education Certification
Educational Services: School Social Worker
Timeline
MSW Intern
Summit Oaks Hospital / Psychiatric Stabilization Dual Unit (Psy/Substance)
09.2023 - 04.2024
MSW Intern
Jewish Family Services of Central New Jersey
09.2022 - 04.2023
Lead Rental Agent
National Car Rental
03.1994 - 08.2014
Receptionist
Doctor’s Clinic
01.1984 - 02.1994
Associate degree - Applied Science in Social Services
Union County College
New Jersey Board of Education Certification
Educational Services: School Social Worker
Master’s degree - MSW- Social work
Kean University
Bachelor of Arts - Liberal Arts
Kean University
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