Sonia Guzman
Hemet,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Garmento Cleaners
Hemet, CA
11.2023 - 12.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed garment orders and managed inventory using point-of-sale systems to ensure accuracy.
- Provided product knowledge and recommendations to enhance customer satisfaction and improve sales.
- Trained new team members on company policies, procedures, and customer service best practices.
Assistant Manager
Ecco Green Cleaners
Temecula, CA
10.2020 - 06.2022
- Supervised daily operations to enhance workflow efficiency and service quality.
- Trained new staff on cleaning protocols and customer service standards.
- Greet incoming customers, receiving and invoicing clothing, tagging clothes, working cash register.
Sales Associate
Hobby Lobby
Temecula, CA
09.2019 - 02.2020
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Managed inventory replenishment, ensuring stock levels met customer demand.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain store appearance and organization.
Customer Service Representative
Fairbank Cleaners
Rancho Santa Fe, CA
01.2019 - 08.2019
- Assisted in maintaining a clean and organized workspace, adhering to health and safety regulations.
- Communicate with customers in a professional and courteous manner.
- Receiving and invoicing incoming clothing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Store Supervisor
One Hour Martinizing Dry Cleaning
Encinitas, CA
02.2011 - 12.2018
- Supervised daily operations, ensuring high-quality garment care and customer satisfaction.
- Trained and mentored staff on best practices for cleaning techniques and equipment usage.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
Store Supervisor
Continental Drycleaners
San Marcos, CA
06.2001 - 10.2005
- Supervised daily operations by directing customer service, inventory and sales operations.
- Oversaw all aspects of opening and closing the store.
- Proficiently implemented weekly schedules for staff.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Responsible for managing wholesale accounts.
Education
No Degree - English As A Second Language
The Maddox Academy
Mexico, MESkills
- Customer service
- Active listening
- Customer relations
- Relationship building
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Garmento Cleaners
11.2023 - 12.2025
Assistant Manager
Ecco Green Cleaners
10.2020 - 06.2022
Sales Associate
Hobby Lobby
09.2019 - 02.2020
Customer Service Representative
Fairbank Cleaners
01.2019 - 08.2019
Store Supervisor
One Hour Martinizing Dry Cleaning
02.2011 - 12.2018
Store Supervisor
Continental Drycleaners
06.2001 - 10.2005
No Degree - English As A Second Language
The Maddox Academy