SONIA KABASINSKAS
S Lake Tahoe ,USA
Summary
Professional with strong administrative skills and focus on delivering results. Possesses experience in managing front office tasks, including scheduling, communication, and customer service. Known for effective team collaboration and adaptability to changing needs. Skilled in multitasking, problem-solving, and maintaining positive workplace environment.
Knowledgeable Desired Position with solid background in front office administration. Efficiently managed day-to-day operations and enhanced client satisfaction through exceptional service. Demonstrated problem-solving abilities and adept at multitasking in fast-paced environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Front Office Administrator
South Side Auto Body
S Lake Tahoe, CA
10.2025 - 05.2026
- Managed front office operations, ensuring seamless customer service and efficient workflow.
- Coordinated appointment schedules for technicians, optimizing service delivery and minimizing wait times.
- Developed and maintained a comprehensive filing system, improving document retrieval efficiency.
- Trained new staff on office procedures and software systems, enhancing team productivity.
- Assisted in financial transactions and invoicing, ensuring accuracy and timely processing of payments.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
Cage Cashier
Golden Nugget Hotel & Casino
Stateline, NV
12.2023 - 10.2025
- Processed cash transactions efficiently, ensuring accuracy in currency handling and balancing drawers.
- Assisted patrons with inquiries, maintaining high levels of customer service and satisfaction.
- Operated gaming equipment, verifying compliance with casino regulations and procedures.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Mentored new staff on cash handling protocols and customer service best practices.
- Identified discrepancies in cash flow, implementing corrective measures to maintain financial integrity.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
Slot Attendant
Harrah's & Harveys Lake Tahoe
S Lake Tahoe, CA
07.2020 - 10.2023
- Monitored and maintained gaming machines to ensure optimal functionality and guest satisfaction.
- Assisted guests with machine operations, enhancing user experience and promoting game engagement.
- Conducted regular inspections of slot machines for compliance with operational standards and regulations.
- Collaborated with team members to troubleshoot technical issues, minimizing downtime and improving service efficiency.
- Trained new staff on best practices for machine management and customer service protocols.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
Security Officer II/FTO
Caesars Entertainment
Stateline, NV
03.2016 - 10.2020
- Managed front office operations, ensuring seamless customer service and efficient workflow.
- Coordinated appointment schedules for technicians, optimizing service delivery and minimizing wait times.
- Developed and maintained a comprehensive filing system, improving document retrieval efficiency.
- Trained new staff on office procedures and software systems, enhancing team productivity.
- Assisted in financial transactions and invoicing, ensuring accuracy and timely processing of payments.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Caesars Rewards Cashier
Caesars Entertainment
Stateline, NV
06.2015 - 03.2016
- Follow all gaming regulations.
- Maintain confidentiality of customers' transactions.
- Count funds and reconcile daily summaries of transactions to balance books.
- Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
- Maintain cage security.
- Cash checks and process credit card advances for patrons.
- Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
Medical Assistant/Phlebotomist
Corizon Healthcare at Santa Rita Jail
Dublin, CA
01.2009 - 04.2014
- Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare and administer medications as directed by a physician.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Contact medical facilities or departments to schedule patients for tests or admission.
411 Information Operator
PACIFIC BELL, Service Operations Network Services
San Jose, CA
11.1992 - 04.1997
- Operated network monitoring systems to ensure optimal service performance.
- Collaborated with teams to resolve technical issues and enhance service quality.
- Trained new operators on safety protocols and operational procedures for efficiency.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Enhanced team morale and productivity by organizing regular team-building activities.
- Provided accurate directory assistance to callers, ensuring timely and effective communication.
- Handled high-volume call traffic while maintaining composure and professionalism under pressure.
- Utilized advanced telecommunications systems to facilitate seamless connections for customers.
Education
Medical Assisting - Medical Assistant
Carrington College
Antioch, CA07.2008
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Plus
Walnut Creek, CA12.2006
High School Diploma -
Independence High School
San Jose, CA06.1992
Skills
- Detail Oriented
- Team player
- Reliable
- Attentive
- Excellent Customer Service
- Strong telephone etiquette
- Excellent verbal communication skills
- Directory assistance
- Excellent phone demeanor
- Clear communication
- Professional communication
Certification
- Certified Phlebotomy Technician 1 #21888
- American Red Cross CPR Instructor
- Caesars Security Field Training Officer
Timeline
Front Office Administrator
South Side Auto Body
10.2025 - 05.2026
Cage Cashier
Golden Nugget Hotel & Casino
12.2023 - 10.2025
Slot Attendant
Harrah's & Harveys Lake Tahoe
07.2020 - 10.2023
Security Officer II/FTO
Caesars Entertainment
03.2016 - 10.2020
Caesars Rewards Cashier
Caesars Entertainment
06.2015 - 03.2016
Medical Assistant/Phlebotomist
Corizon Healthcare at Santa Rita Jail
01.2009 - 04.2014
411 Information Operator
PACIFIC BELL, Service Operations Network Services
11.1992 - 04.1997
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Plus
Medical Assisting - Medical Assistant
Carrington College
High School Diploma -
Independence High School