Sonia Lanuza
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Wellness Coordinator
StretchLab
12.2024 - Current
- Assist the General Manager with the sales process of lead generation, follow-up, and closing.
- Book and confirm intro stretches.
- Manage the front desk to greet and check in clients and prospects when they enter the studio.
- Emphasize and encourage the objectives of the club, as fitness and wellness provide.
- Book appointments to achieve the monthly sales quota and follow up with leads and missed intro classes.
- Ensure the studio is clean and tidy.
Wellness Coordinator
The Joint Chiropractic
02.2024 - 10.2024
- Check-in patients.
- Maintain patient records.
- Coordinate appointments for patients.
- Respond to the patient's needs and questions.
- Encourage patients in the clinic to promote a healthy lifestyle.
- Collected and analyzed feedback from patients and other projects to meet patient satisfaction and success.
- Help provide patients with resources and information on healthy lifestyle topics.
Retail Sales Associate
Tommy Bahama
04.2023 - 02.2024
- Greet all guests with a friendly smile, and select and help locate or obtain merchandise based on guests' needs and desires.
- Learn, reference, and share current product knowledge with the guest, providing prompt recommendations and professional service to enhance their shopping experience (e.g., fit, fashion wardrobe advice, and suggesting add-ons).
- Emphasize brand direction and seek opportunities to inform guests of current marketing programs and upcoming events.
- Actively participate in all store-related meetings, working towards exceeding sales and service performance goals set by store management.
Key Holder
Palmetto Moon
08.2022 - 04.2023
- Assisted customers needs.
- Made sure the store was organized, neat, and tidy.
- Provide guidance and training to other coworkers.
- Utilized practical sales skills when offering customers solutions in a friendly, confident, and knowledgeable manner.
- Constantly strived to achieve and exceed store and personal sales goals.
- Open and close the store, count registers and safes, and make deposits.
- I always made sure to communicate clear store standards to coworkers.
Brand Representative
Abercrombie & Fitch
09.2020 - 09.2022
- Ensure that I greet customers and make them feel welcome.
- Worked hard to ensure the brand image was great for customers who entered or shopped in the store.
- I assisted customers by offering and providing my services.
- I looked for ways to go above and beyond to meet customer satisfaction.
- Maintained product knowledge.
- Manage product displays.
- I have always used communication and interpersonal skills with customers and the sales team.
Team Leader
Chick-fil-A Cotswold
06.2017 - 09.2020
- Used kitchen machinery safely and according to the manufacturer's instructions to prevent workplace accidents.
- I worked hard to learn all the required tasks quickly and maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted newly hired team members by explaining company procedures and safety requirements, and delivered positive feedback upon job task completion.
- I trained new employees in front-of-house, drive-thru, and kitchen positions to support team efficiency.
- I sought ways to exceed job requirements.
- Built and maintained effective working relationships with peers and upper management.
Education
Bachelor of Arts - Major in Interdisciplinary Studies, Minor in Psychology
The University of North Carolina at Charlotte
Charlotte, NC05.2025
Associate in Applied Science - undefined
Central Piedmont Community College
Charlotte, NC07.2021
High School Diploma - undefined
Rocky River High School
Charlotte, NC06.2019
Skills
- Anatomy Knowledge
- Lift 30-50 pounds
- Customer Service
- Cleaning skills
- Medical Terminology
- Leadership
- Physiology Knowledge
- Databases
- Team Management
- Communication Skills
- Organization Skills
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wellness Coordinator
StretchLab
12.2024 - Current
Wellness Coordinator
The Joint Chiropractic
02.2024 - 10.2024
Retail Sales Associate
Tommy Bahama
04.2023 - 02.2024
Key Holder
Palmetto Moon
08.2022 - 04.2023
Brand Representative
Abercrombie & Fitch
09.2020 - 09.2022
Team Leader
Chick-fil-A Cotswold
06.2017 - 09.2020
Associate in Applied Science - undefined
Central Piedmont Community College
High School Diploma - undefined
Rocky River High School
Bachelor of Arts - Major in Interdisciplinary Studies, Minor in Psychology
The University of North Carolina at Charlotte
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