Sonia Lewis
Brooklyn,NY
Summary
Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales/ customer representative
Burlington
08.2019 - 04.2021
- Worked closely with customers, and team of associates.
Receptionist
Wani and associates
05.2017 - 08.2017
- Really great learning experience.
Sales/ customer representative
Sports authority
08.2016 - 02.2017
- It was fun to work for sports authority
- Great experience.
- Described product highlights and benefits to help guide purchasing decisions.
Front Desk Receptionist
Hour Eyes
Annandale, VA
02.2016 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new team members on company procedures, customer service and issue resolution.
Hotel Front Desk Receptionist
Governo:s Inn
Falls Church, VA
08.2014 - 01.2015
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Call Center Representative
Continuum Global Solutions
140 58 Street Suite 6i Brooklyn NY 11220
03.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate Degree -
Stratford University
Falls church, VASkills
- Product or Service Support
- Quality Assurance
- Data Management
- Payment Processing
- Time Management
- Active Listening
- Conflict Resolution
- Adaptability
- Sales Techniques
- Customer Retention
- Call Handling
- Problem Solving
- Multitasking
- De-escalation
- Effective Communication
- Language Fluency
- Complaint Resolution
- Data Entry
- Scheduling
- Call Management
- Appointment Scheduling
- Retail Materials Management
- Order Processing
- Office Equipment Proficiency
- Research
- Retail Store Support
- Critical Thinking
- Filing
Accomplishments
- Collaborated with team of 10 in the development of international night at a highschool.
Highest Education
2-Year College Degree
Job Function
- Clerical & Administrative
- Community & Social Services
- Customer Service
References
Dale Glover
Certification
- Certified first aid, Fairfax Adult Education- 2019
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Continuum Global Solutions
03.2024 - 09.2024
Sales/ customer representative
Burlington
08.2019 - 04.2021
Receptionist
Wani and associates
05.2017 - 08.2017
Sales/ customer representative
Sports authority
08.2016 - 02.2017
Front Desk Receptionist
Hour Eyes
02.2016 - 06.2016
Hotel Front Desk Receptionist
Governo:s Inn
08.2014 - 01.2015
Associate Degree -
Stratford University