With a proven track record at New York City Transit Authority, I excel in operational efficiency and teamwork, enhancing customer service and station cleanliness. Expert in incident investigation and environmental awareness, I've led teams through critical cleaning operations and emergency responses, significantly improving station safety and operational standards.
Supervised Station Agents and Station Cleaners to ensure
excellent customer service and cleanliness of the station, conducts station inspections and take appropriate action on unsanitary conditions, station defects and hazardous conditions. Supervised teams during snow emergencies, Specialized Cleaning Operation, Track Tile Cleaning and Car Equipment Cleaners. Assigned zones, inspections and incidents to supervisors while working the desk at District 3 Field Office. Confirmed lost property and kept a written log of daily incidents.