Sonia Mangler
Maquoketa
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Return Processing Associate
Sedgwick Claims Management
Maquoketa
01.2022 - Current
- Updated databases with new and modified customer data.
- Maintained accurate records of customer interactions and transactions to ensure efficient service and follow-up.
- Collaborate with team members to streamline return processing workflows.
Assembly Line Production Worker
HUSCO
Maquoketa
10.2018 - 07.2021
- Inspected products for quality and adherence to specifications.
- Operated assembly line machinery for efficient production processes.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new employees on assembly techniques.
Bus Driver
College Community School District
Cedar Rapids
01.2016 - 12.2018
- Transported students safely to and from school and events.
- Assisted students with boarding and exiting the bus efficiently.
- Conducted daily vehicle inspections for safety and maintenance.
- Enforced safety rules to ensure a secure environment for passengers.
- Collaborated with school officials to address transportation issues promptly.
Customer Service Representative
Walmart
Cedar Rapids
04.2016 - 04.2017
- Managed cash register transactions accurately and efficiently.
- Maintained cleanliness and organization of sales floor and stockroom.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Maquoketa High School
Maquoketa, IA05-1989
Skills
- Database management
- Returns processing
- Customer data entry
- Quality control
- Workflow optimization
- Inventory management
- Attention to detail
- Team collaboration
- Professional phone voice
- Goal setting
Certification
Medical Billing and Coding
References
References available upon request.
Timeline
Return Processing Associate
Sedgwick Claims Management
01.2022 - Current
Assembly Line Production Worker
HUSCO
10.2018 - 07.2021
Customer Service Representative
Walmart
04.2016 - 04.2017
Bus Driver
College Community School District
01.2016 - 12.2018
High School Diploma -
Maquoketa High School