Sonia Milian
Wappingers Falls
Summary
Dynamic and detail-oriented professional with a strong background in luxury retail, sales, and client relationship management. Proven ability to meet and exceed KPIs while building lasting client relationships. Skilled in Microsoft Excel, CRM systems, and communication, with a solid foundation in business studies from FIT. Committed to leveraging analytical and organizational skills to drive results and support team success.
Overview
3
3
years of professional experience
Work History
Lead Key Holder
Maje
Woodbury, New York
02.2026 - Current
- Supported daily store operations, including opening/closing procedures and cash handling
- Delivered a high-level client experience while driving sales and maintaining brand standards
- Managed sales floor workflow during peak hours, ensuring efficient operations and team support
Sales Associate /Visual Merchandising Assistant
Stone Island
Woodbury, New York
10.2024 - 01.2026
- Maintained high standards of floor organization, visual presentation, and brand consistency
- Executed visual merchandising and seasonal floor transitions to drive customer engagement
- Delivered client-focused service while supporting daily store operations, including opening and closing procedures
- Analyzed sales trends to identify opportunities for improved product placement strategies.
Sales Associate
Michael Kors
New York, NY
04.2023 - 11.2024
- Exceeded sales targets through effective product knowledge and customer engagement strategies.
- Developed strong client relationships, enhancing customer loyalty and retention rates.
- Assisted in visual merchandising to create appealing store displays that improved foot traffic.
- Trained new employees on sales techniques and company policies to ensure consistent service quality.
Education
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology
New York, NY05.2028
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2026
Skills
- Microsoft Excel
- Microsoft Office Suite
- CRM Systems & Data Management
- Sales Performance & KPI Tracking
- Client Relationship Management
- Communication & Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Key Holder
Maje
02.2026 - Current
Sales Associate /Visual Merchandising Assistant
Stone Island
10.2024 - 01.2026
Sales Associate
Michael Kors
04.2023 - 11.2024
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
Bachelor of Science - Advertising And Marketing Communications
Fashion Institute of Technology