JoNisha Palmer
Patterson,Ga
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Lead Key Holder
Dollar General
Blackshear, GA
11.2023 - Current
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
Substitute Teacher
Esso
Blackshear, GA
08.2021 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
Office Coordinator
The Howard Center For Women's Health
Waycross, GA
05.2020 - 01.2021
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Psc Agent
Smile Doctors
Douglas, GA
08.2019 - 03.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers on promotions to enhance sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Administrative Assistant
Choice Woods
Fitzgerald, GA
08.2018 - 03.2019
- Drafted professional business memo, letters and marketing copy to support business objectives and growth
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customer
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Kindergarten Teacher's Assistant
Kelly Services/ Midway Elementary School
Blackshear, GA
08.2016 - 05.2018
- Played games with students to increase understanding of subjects
- Observed and assessed student performance and charted progress
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Assisted lead teacher in preparing lesson plans and materials for the classroom.
- Helped maintain a safe and secure environment in the classroom by monitoring student behavior.
Education
High School Diploma -
Pierce County High School
Blackshear, Ga05.2010
Skills
- Inventory coordinator
- Customer relations
- Scheduling and calendar management
- Excel Spreadsheets
- Data Entry
- Invoicing and Billing
- Microsoft
- Cleaning and sanitizing
- Classroom Organization
- Positive reinforcement techniques
- Classroom Instruction
- Infant Care
- Cash Handling Accuracy
- Team motivation
- Performance Evaluations
Timeline
Lead Key Holder
Dollar General
11.2023 - Current
Substitute Teacher
Esso
08.2021 - Current
Office Coordinator
The Howard Center For Women's Health
05.2020 - 01.2021
Psc Agent
Smile Doctors
08.2019 - 03.2020
Administrative Assistant
Choice Woods
08.2018 - 03.2019
Kindergarten Teacher's Assistant
Kelly Services/ Midway Elementary School
08.2016 - 05.2018
High School Diploma -
Pierce County High School