Ericha Hoger
Granger,IN
Summary
In previous and current roles, I have gained exceptional knowledge and experience that would be beneficial in many industries. Expert skills in supporting professional needs with well organized precision, people skills, business knowledge, multitasking and more. Dependable, highly motivated, and enthusiastic to learn and grow.
Overview
6
6
years of professional experience
Work History
Lead Key Holder
Bin 23 Bistro
11.2021 - Current
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained and mentored new employees.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw all employees.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Logged and entered invoices.
- Submitted reports to senior management to aid in business decision-making and planning.
Bartender/Manager
Tony Sacco's Granger
08.2017 - 10.2021
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
Penn High School
Mishawaka, IN05.2016
Skills
- Advising and Coaching
- Problem-Solving
- Multi-Tasking
- Leadership
- Communication
- Organization
- Collaboration
- Logistics
- Interpersonal
- Creative
- Microsoft 365 Experience
- Attention to Detail
- Interpersonal
- Creative
- Microsoft 365 Experience
- Attention to Detail
Timeline
Lead Key Holder
Bin 23 Bistro
11.2021 - Current
Bartender/Manager
Tony Sacco's Granger
08.2017 - 10.2021
High School Diploma -
Penn High School
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