Sonia Oliveira
Brick Township
Summary
Director of Operations with 11+ years of experience supporting wholesale/marketing businesses through strong operational execution, sales support, and customer-focused leadership. Proven ability to oversee cross-functional teams, manage HR and administrative functions, support sales organizations, and ensure high levels of customer satisfaction. Experienced working directly with ownership and translating business priorities into day-to-day operations. Seeking a corporate wholesale operations role in a remote or hybrid setting preferably.
Overview
19
19
years of professional experience
Work History
Director of Operations/COO
Teka Eyewear
New Jersey/ New York
09.2013 - 01.2026
- Directed day-to-day operations across office management, HR, sales support, marketing coordination, payroll, and customer relations
- Led hiring, onboarding, and management of internal staff and commissioned sales representatives
- Partnered with sales teams to support account management, order flow, and customer retention
- Served as primary escalation point for customer accounts, ensuring timely resolution and high satisfaction
- Collaborated closely with ownership to execute operational priorities and support business growth
Administrative Coordinator
AMT Marketing
Hackensack, NJ
02.2007 - 05.2012
- Provided administrative and operational support to company leadership overseeing marketing initiatives for seven nonprofit organizations
- Managed executive communications including email correspondence, phone calls, scheduling, and client coordination
- Coordinated logistics for conferences, continuing education (CE) certification classes, and networking events
- Tracked event attendance and maintained accurate participant records
- Prepared, updated, merged, and distributed CE certification documentation to attendees
- Supported event execution both onsite and remotely, ensuring smooth operations and professional presentation
- Assisted with database updates, recordkeeping, and follow-up communications
Education
Associate of Science - Business Management
Berkeley College
Waldwick, NJ06-2002
Skills
- Strategic planning and execution
- Strategic planning
- Process improvements
- Operations oversight
- Operational efficiency
- Business management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Personal Information
Timeline
Director of Operations/COO
Teka Eyewear
09.2013 - 01.2026
Administrative Coordinator
AMT Marketing
02.2007 - 05.2012
Associate of Science - Business Management
Berkeley College