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Sonia Ortega
Snowflake,AZ
Summary
Experienced operations manager with a strong focus on staff training, problem-solving, and CRM. Successfully led cross-functional teams to optimize processes and improve customer satisfaction, aiming to drive operational excellence.
Overview
34
34
years of professional experience
Work History
Cashier
Bashas'
10.2022 - Current
- Provided exceptional customer service, ensuring a positive shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Check IDs for age-restricted items, handle coupons, and follow store security/loss-prevention policies
Receptionist
John Emery
05.1994 - 06.2028
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scheduled appointments and maintained calendars for staff members, optimizing time management.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Developed and implemented filing systems to improve document retrieval efficiency.
Director of Operations
Sweethearts Cafe
06.2021 - 06.2022
- Led cross-functional teams to execute strategic initiatives, driving alignment across departments.
- Oversee daily store operations, ensuring compliance with company policies and procedures.
- Completed various assignments to ensure team productivity. within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Facilitated hiring and training sessions to enhance employee capabilities. and mentoring new staff members.
- Assisted in menu planning and development, contributing creative ideas for seasonal dishes.
- Managed inventory levels of ingredients and supplies, optimizing stock to reduce waste.
FOH Manager
Persnikkitys Cafe
02.2019 - 06.2021
- Oversaw daily front-of-house operations to ensure exceptional customer service and satisfaction.
- Implemented efficient workflow processes to enhance team productivity and reduce service wait times.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere in the restaurant.
Receptionist
Booking Plus Taxes
04.2013 - 06.2018
- Managed multi-line phone system, efficiently routing calls to appropriate personnel.
- Coordinated office supplies inventory, ensuring availability and reducing downtime.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Assistant General Manager
Chandra Khatri
06.2002 - 06.2008
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Trained and mentored staff, fostering a culture of excellence and enhancing team performance.
- Collaborated with vendors to negotiate contracts, ensuring competitive pricing and quality supplies.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
Education
No Degree - Business
Lake Tahoe Community College
South Lake Tahoe, CA06-2028
High School Diploma -
Thomas Downey High
Modesto, CA06-1993
Skills
- Time management skills
- Inventory management
- Patience and empathy
- Staff training and development
- Staff management
- Hiring and training
- Employee scheduling
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Problem-solving
- Management
Timeline
Cashier
Bashas'
10.2022 - Current
Director of Operations
Sweethearts Cafe
06.2021 - 06.2022
FOH Manager
Persnikkitys Cafe
02.2019 - 06.2021
Receptionist
Booking Plus Taxes
04.2013 - 06.2018
Assistant General Manager
Chandra Khatri
06.2002 - 06.2008
Receptionist
John Emery
05.1994 - 06.2028
No Degree - Business
Lake Tahoe Community College
High School Diploma -
Thomas Downey High