SONIA POINTER
SAINT HELENS,OR
Summary
Dedicated professional with a proven track record in customer service and team management. Expertise in enhancing guest experiences and fostering vendor relationships. Committed to streamlining operations and ensuring client satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist Manager
Restaraunt Depot
Portland, OR
12.2024 - 05.2026
- Trained and mentored new receptionists on customer service protocols and software systems.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Streamlined communication between departments to enhance service delivery and responsiveness.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
- Strengthened relationships with vendors by negotiating contracts for office services at competitive rates while maintaining high quality standards.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
United Traffic Control Services
Chris Bolinger
Woodland, WA
10.2018 - 08.2024
- Directed traffic flow to ensure safety and efficiency at construction sites.
- Collaborated with crew members to implement safety measures and protocols effectively.
- Monitored work zones to prevent accidents, ensuring compliance with traffic regulations.
- Conducted regular inspections of signage and equipment for optimal visibility and functionality.
- Fostered a safe working environment by adhering to all local traffic laws and regulations.
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
Sales Associate
Ariat
Portland, OR
03.2023 - 03.2024
- Handled customer inquiries and resolved issues promptly, ensuring positive shopping experiences.
- Demonstrated product features to customers, enhancing understanding and boosting sales potential.
- Assisted in store promotions by setting up displays that attracted customer attention and engagement.
- Participated in training sessions to improve product knowledge and service skills continuously.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Sears Hometown
Longview, WA
04.2018 - 10.2018
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Home Depot
Longview, WA
01.2018 - 03.2018
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to achieve store sales goals and enhance customer satisfaction.
- Maintained inventory levels by restocking shelves and organizing displays effectively.
Education
High School Diploma -
Cocoa Beach High
Cocoa, FL10-1988
Skills
- Client engagement
- Customer service orientation
- Vendor relationships
- Operational compliance
- Team building
- Staff training
- Business needs assessment
- Document review
- Reliability
Timeline
Receptionist Manager
Restaraunt Depot
12.2024 - 05.2026
Sales Associate
Ariat
03.2023 - 03.2024
United Traffic Control Services
Chris Bolinger
10.2018 - 08.2024
Sales Associate
Sears Hometown
04.2018 - 10.2018
Sales Associate
Home Depot
01.2018 - 03.2018
High School Diploma -
Cocoa Beach High