Sonia Rios
Valparaiso,IN
Summary
Client-focused and emotionally attuned professional with experience supporting patients and healthcare providers at Alverno Clinical Laboratories. Proven ability to deliver empathetic, solution-oriented service, manage confidential health information in compliance with HIPAA, and navigate emotionally complex interactions. Brings a strong foundation in psychological theory, communication, and systems thinking, with a clear dedication to advancing into clinical psychology through graduate training.
Overview
7
7
years of professional experience
Work History
Client Service Representative & Data Entry
Alverno Clinical Laboratories
09.2018 - Current
- Delivered compassionate, client-centered assistance to patients and providers, applying empathic communication and active listening techniques.
- Utilized emotional regulation and psychological insight to de-escalate high-stress interactions and support vulnerable individuals.
- Maintained confidentiality in compliance with HIPAA; modeled ethical practice foundational to clinical settings.
- Demonstrated cultural humility in diverse client encounters, building trust across varied backgrounds.
- Collaborated with cross-functional medical teams, strengthening systems-level thinking relevant to biopsychosocial approaches.
- Managed and tracked sensitive patient data with precision and accuracy, reinforcing habits essential for clinical documentation.
- Supported emotionally distressed clients with professionalism and warmth, reflecting clinical presence and resilience.
- Participated in ongoing training and continuous improvement initiatives, reflecting commitment to lifelong learning and professional growth.
- Contacted physicians and medical staff to relay urgent lab results and critical alerts.
Education
Bachelor of Science - Psychology
Purdue Northwest University
Hammond, INAssociate of Science - Psychology
Ivy Tech Community College
Valparaiso, IN05.2024
Skills
- Empathic communication & active listening
- Client-centered service & de-escalation techniques
- Emotional intelligence in high-stress interactions
- Ethical decision-making in confidential settings
- Cultural competence & sensitivity
- Interpersonal and relationship-building skills
- Attention to detail in documentation & case tracking
- Experience supporting emotionally distressed individuals
- System documentation & Salesforce CRM proficiency
- Conflict resolution & problem-solving under pressure
- High-volume multitasking and prioritization under pressure
- Accurate data entry, recordkeeping, and system navigation
- Time management in fast-paced clinical environments
- Understanding of client confidentiality and HIPAA compliance
- Adaptability in rapidly changing situati
Timeline
Client Service Representative & Data Entry
Alverno Clinical Laboratories
09.2018 - Current
Bachelor of Science - Psychology
Purdue Northwest University
Associate of Science - Psychology
Ivy Tech Community College
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