Sonia Rivera
Wellstar Health System
Kennesaw,GA
17
years of professional experience
Professional with strong experience ready to excel in overseeing medical front office operations. Expertise includes patient scheduling, billing, and maintaining compliance with healthcare regulations. Known for fostering team collaboration and delivering results. Flexible and reliable, easily adapts to changing needs and priorities.
Work History
Front Office Supervisor
17 Years 1 Month- Oversaw and coordinated daily front office operations, ensuring efficient scheduling of patient check-in/check-out and records management.
- Implemented training programs and monitored performance of 10 front office staff to uphold operational workflows and compliance requirements.
- Executed process enhancements to optimize scheduling accuracy and minimize patient wait times.
- Oversaw EHR operations within Epic, ensuring precise patient data entry and compliance with insurance verification protocols.
- Facilitated effective communication between front office clinical staff and management to enhance patient flow.
- Addressed patient inquiries and billing concerns with professionalism and adherence to HIPAA compliance.
Education
HIGH SCHOOL DIPLOMA
Skills
Insurance Verification
Self-motivation
Scheduling
Staff management
Operational oversight
Attention to Detail
Operational Efficiency
Multitasking
Timeline
Front Office Supervisor
Wellstar Health System
06.2009 - 07.2026Read More
Putnam High School
HIGH SCHOOL DIPLOMA
Read More