Christa Hardaway

• Manage end-to-end property transactions while delivering exceptional customer service and building strong client relationships.
• Coordinate property showings, inspections, and closings, ensuring smooth execution and attention to detail.
• Negotiate contracts and resolve issues efficiently, demonstrating strong problem-solving and conflict-resolution skills.
• Maintain communication with clients, vendors, and partners, supporting effective collaboration and relationship management.
• Utilize CRM systems to track leads, manage client pipelines, and maintain accurate records and documentation.
• Balance multiple transactions, deadlines, and priorities while maintaining organization and professionalism.

• Improved customer resolution processes, increasing first-contact resolution by 25% and enhancing the customer experience.
• Collaborate with technical, billing, and network operations teams to resolve complex customer concerns and improve service outcomes.
• Prepare written correspondence and communicate effectively with customers and internal stakeholders regarding account resolutions and service issues.
• Draft, review, and proofread responses to customer complaints, including Better Business Bureau inquiries, ensuring accuracy, professionalism, and compliance with company standards.
• Analyze customer account data, billing information, and service trends to identify issues and support informed decision-making.
• Maintain detailed customer records and case documentation within CRM systems, ensuring data integrity and accurate information management.
• Manage multiple high-priority cases simultaneously while maintaining attention to detail, meeting deadlines, and exercising sound judgment.

· Managed high-volume inbound and outbound communications with professionalism, discretion, and strong customer service skills.

· Reviewed account records, billing details, and customer documentation for accuracy, completeness, and compliance with company procedures.

· Maintained organized electronic records and detailed account notes to support accurate information flow and timely follow-up.

· Responded to customer correspondence and resolved account concerns using sound judgment, problem-solving, and effective communication.