SONIA RODRIGUES
Retail operations leader with 11+ years of progressive experience at Burlington, advancing from Cashier to Operations Manager through demonstrated leadership, strong performance, and a commitment to operational excellence. Experienced in leading store operations, developing high-performing teams, managing payroll and scheduling, overseeing inventory and receiving, strengthening shortage controls, and maintaining operational standards in a fast-paced retail environment. Skilled at analyzing business performance, identifying root causes, prioritizing competing business needs, and implementing practical solutions that improve productivity and execution. Recognized for developing talent, building strong teams, fostering accountability, and creating an inclusive environment where associates can succeed and advance. Brings a strong foundation in Business and Finance coursework, strong technology skills, and fluency in English, Portuguese, and Spanish.
Professional logistics professional prepared for supervisory role. Skilled in inventory management, quality control, and workflow optimization. Strong focus on team collaboration and achieving results. Reliable, adaptable, and effective in fast-paced environments.
Work History
OPERATIONS MANAGER
6 Years 8 Months- Lead daily store operations in partnership with store leadership, supporting sales performance, customer service, operational execution, and overall business objectives.
- Lead, coach, and develop associates and leaders, overseeing teams of up to 45 associates during holiday seasons while establishing clear expectations, accountability, and opportunities for career advancement.
- Oversee key operational functions including payroll, scheduling, inventory, receiving, shortage reduction, and daily workflow execution.
- Analyze business results and operational challenges to identify root causes and implement practical solutions that improve execution and productivity.
- Drive inventory accuracy and shortage awareness through consistent operational routines, associate engagement, and effective follow-up.
- Align staffing and associate placement with business needs to support productivity, customer service, and successful execution.
- Prioritize competing business demands while maintaining store standards, operational consistency, and a positive customer experience.
- Develop associates through real-time coaching, feedback, and training designed to improve performance and prepare employees for increased responsibility.
- Build strong working relationships across the store while adapting leadership approaches to support a diverse workforce and individual development needs.
- Partner with store leadership to execute company initiatives and maintain alignment with operational and business priorities.
RECEIVING SUPERVISOR
- Led receiving and backroom operations, ensuring merchandise was processed accurately, efficiently, and according to company expectations.
- Organized workflow and prioritized workload to support timely merchandise movement from receiving to the sales floor.
- Trained and coached associates on operational processes, productivity, accuracy, and performance expectations.
- Supported inventory accuracy and maintained an organized, productive backroom environment.
- Partnered with store leadership to identify operational challenges and implement solutions that improved workflow and execution.
SUPERVISOR
- Supervised daily store operations while supporting customer service, associate performance, and overall business execution.
- Coached and developed associates while maintaining accountability and supporting employee growth.
- Assisted with scheduling, training, and execution of company initiatives.
- Coordinated front-end, sales floor, and operational priorities based on changing business needs.
- Contributed to a positive, productive, and team-oriented store environment.
FULL-TIME ASSOCIATE
1 Year- Supported sales floor and operational activities while maintaining strong customer service and company standards.
- Developed extensive knowledge of Burlington's operational processes, expectations, and business practices.
- Demonstrated reliability, initiative, and strong work ethic while developing the skills necessary for advancement into leadership.
- Progressed into a supervisory role through strong performance and commitment to the business.
CASHIER
1 Year- Delivered friendly, efficient, and accurate customer service while maintaining front-end standards.
- Processed customer transactions accurately and efficiently in accordance with company procedures.
- Assisted customers with questions and contributed to a positive shopping experience.
- Demonstrated reliability, professionalism, and strong work ethic that supported continued career advancement.