Sonia Rojas Moreno
Ecru,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Florist Assistant
Mid-South Nursery
08.2024 - Current
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Prepared flowers for sale by trimming stems, removing leaves, and arranging them attractively in vases or other containers according to best practices for visual appeal and longevity.
- Extended store hours during peak seasons such as Valentine''s Day or Mother''s Day leading to higher business revenue and customer satisfaction.
Sales Floor Associate
Best Buy
10.2021 - 07.2024
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored to their requirements.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Hostess
El Agave Grill & Bar
08.2020 - 05.2021
- Answered phone calls to take orders, give information, and document reservations.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Education
No Degree - Nursing
Itawamba Community College
Fulton, MS05-2025
High School Diploma -
North Pontotoc High School
Ecru, MS05-2020
Skills
- Fluent Bilingualism
- Spanish translation
Time Management
Team Leadership
Staff Training and Development
Product Management
Financial Management
Languages
Spanish
Native or Bilingual
Timeline
Florist Assistant
Mid-South Nursery
08.2024 - Current
Sales Floor Associate
Best Buy
10.2021 - 07.2024
Hostess
El Agave Grill & Bar
08.2020 - 05.2021
No Degree - Nursing
Itawamba Community College
High School Diploma -
North Pontotoc High School
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