Sonia Romano Pena
Wylie,TX
Summary
Driven and adaptable leader, excelling in customer service and cash handling. Enhancing customer satisfaction and team performance through effective communication and leveraged strong decision-making abilities to improve operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Trainer
Chick FIl A
Wylie, TX
03.2021 - 09.2023
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Distributed necessary tasks and duties during each shift.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Facilitated disciplinary action when necessary.
- Assisted in hiring decisions, conducting interviews, and evaluating candidates.
Take Out Specialist
Chipotle
Garland, TX
06.2018 - 12.2020
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
- Monitored food quality and freshness throughout day.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Provided support during busy periods by prepping ingredients or assisting with basic food preparation tasks as needed.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
Team Leader
Jack In The Box
Garland, TX
08.2016 - 01.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in drawers at beginning and end of each shift.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, and join reward programs.
Education
High School Diploma -
North Garland High School
Garland, TX06.2018
Skills
- Positive Attitude
- Strong Customer Service
- Adaptability
- Time Management
- Cash Handling
- Strong Communication
- Attentiveness
- Multitasking
- Decision Making
- Bilingual (Spanish/English - Fluent)
Certification
- Food Handler Certification
- TABC Certificate
Timeline
Crew Trainer
Chick FIl A
03.2021 - 09.2023
Take Out Specialist
Chipotle
06.2018 - 12.2020
Team Leader
Jack In The Box
08.2016 - 01.2018
High School Diploma -
North Garland High School