Overview
Work History
Education
Timeline
OfficeManager

SONIA SILVA

Glendale,AZ

Overview

22
22
years of professional experience
20
20
years of post-secondary education

Work History

Market Sales Manager

Zillow Group
05.2021 - Current
  • Manage the resale process of Zillow-owned homes at high volumes from offer negotiation through closing
  • O Sold 260 homes for more than $30 million in 2021
  • O Responded to more than 424 offers YTD within a 24-hour SLA
  • Work closely with agents to establish best practices in contract negotiations, inspection requests, appraisal issues and guide them through the process of completing a transaction with a corporate company
  • O Book of business consisting of approximately 100+ properties
  • O In peak volumes, managed 70 under contract and 40 active listings at once
  • Analyze market data and individual home demand metrics to optimize price and minimize days on market.

Real Estate Sales Agent

West USA Realty
Phoenix, AZ
01.2004 - 01.2021
  • Exceed customer expectations in the home selling and buyer process by providing enthusiastic and professional service
  • Negotiate with efficiency and transparency to maximize profits and maintain satisfaction of clients
  • Continuously rank among top sales performers.

Insurance Agent

State Farm Insurance Inc
Phoenix, AZ
01.2013 - 11.2016
  • Prepare and provide insurance policies while completing alldocumentation and transaction management
  • Calculate quotes and educate potential clients on insurance options while providing exceptional customer service
  • Leverage knowledge of company insurance products and services to advise customers on appropriate choices
  • TECHNICAL PROFICIENCIES
  • Salesforce CRM
  • Internal company software platforms - quick learner of new programs
  • Dotloop, DocuSign, Dropbox
  • Google suite (Drive, Docs, Sheets, Slides)
  • Multiple Listing Services (ARMLS, MLSSAZ)
  • Comparative market analysis
  • Database administration and email marketing
  • Reviewing and explaining home inspection and property appraisal reports
  • Drafting and executing contracts

Education

Arizona Licensed Real Estate Agent - undefined

01.2004 - Current

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01.2014 - 01.2016

Bachelor of Science - Business Management

University of Phoenix

Timeline

Market Sales Manager

Zillow Group
05.2021 - Current

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01.2014 - 01.2016

Insurance Agent

State Farm Insurance Inc
01.2013 - 11.2016

Real Estate Sales Agent

West USA Realty
01.2004 - 01.2021

Arizona Licensed Real Estate Agent - undefined

01.2004 - Current

Bachelor of Science - Business Management

University of Phoenix

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