Sonia Silva
Houston
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Delivery Driver
Amazon
Houston
03.2025 - Current
- Delivered packages efficiently across designated routes.
- Followed safety protocols during transportation and delivery.
- Communicated with customers regarding delivery status and instructions.
- Managed time effectively to meet tight delivery schedules.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Front Desk Receptionist
Living Earth Landscapes
Houston
02.2022 - 07.2022
- Greeted and welcomed clients with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Maintained organized front desk area, ensuring a tidy environment.
- Assisted clients with inquiries about landscaping services and products.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
Barista
Dunkin' Donuts
Houston
10.2021 - 12.2021
- Prepared and served a variety of coffee and beverage orders.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted customers with menu selections and special requests.
- Restocked supplies to maintain inventory levels throughout shifts.
- Maintained calm demeanor during high-volume periods and special events.
Cashier
Mi Tienda, Houston TX
Houston
10.2021 - 12.2021
- Handled cash, credit, and gift card transactions accurately.
- Operated cash register and processed customer transactions efficiently.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Educated customers about current promotions and loyalty programs effectively.
Cashier
El Ahorro Supermarket
Houston
11.2019 - 10.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area for a pleasant shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
KIPP Generation Colligate
Houston, TxSkills
- Bilingual
- Customer service
- Flexibility
- Time management
- Customer communication
- Inventory management
- Problem solving
- Team collaboration
- Organizational skills
- Payment collection
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Delivery Driver
Amazon
03.2025 - Current
Front Desk Receptionist
Living Earth Landscapes
02.2022 - 07.2022
Barista
Dunkin' Donuts
10.2021 - 12.2021
Cashier
Mi Tienda, Houston TX
10.2021 - 12.2021
Cashier
El Ahorro Supermarket
11.2019 - 10.2021
KIPP Generation Colligate