Sonia Spaulding
Norcross,GA
Summary
Highly motivated and reliable professional pursuing a career in dental hygiene with strong customer service experience and a passion for patient care. Known for adaptability, strong work ethic, and ability to quickly learn new skills in fast-paced environments.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Panda Express
Athens, Georgia
09.2025 - Current
- Delivered exceptional customer service, enhancing overall dining experience.
- Engaged with customers to understand their needs and preferences.
- Resolved customer complaints professionally, ensuring high levels of customer satisfaction.
- Collaborated with team members to deliver efficient service during peak hours.
- Handled cash transactions accurately at the register.
- Followed safety and sanitation procedures to maintain food quality standards.
- Upheld cleanliness standards in dining area, promoting a welcoming environment.
Customer Service Representative
Tavros Transportation
Colbert, GA
09.2023 - 01.2025
- Handled customer inquiries via phone and email, ensuring timely and effective responses.
- Assisted customers with booking and scheduling transportation services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed follow-up calls with customers post-issue resolution to ensure satisfaction and gather feedback.
Education
Associate of Science - Dental Hygiene
Athens Technical College
Athens, GA06-2028
High School Diploma -
Maine Virtual Academy
Augusta, ME06-2022
Skills
- Customer service
- Phone etiquette
- Building rapport
- Problem resolution
- Team collaboration
- Safety compliance
- Cleanliness
- Bill computation
- Money handling
- Written communication methods
- Professional appearance
- Patient care
- Dental radiography
Timeline
FOH Team Member
Panda Express
09.2025 - Current
Customer Service Representative
Tavros Transportation
09.2023 - 01.2025
Associate of Science - Dental Hygiene
Athens Technical College
High School Diploma -
Maine Virtual Academy