Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Sonia Spratlin

Cape Coral

Summary

Dynamic Healthcare Professional with 22 years under my belt, with extensive experience in the medical field. Excelling in patient identity verification and HIPAA compliance. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Recognized for developing educational materials and mentoring team members, fostering a collaborative and informed work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Mobile Phlebotomist

APPS
Brandon
06.2025 - Current
  • Collected blood samples from patients in various settings and locations.
  • Ensured proper identification and labeling of samples for accurate processing.
  • Maintained sterile environments by following strict safety and hygiene protocols.
  • Communicated clearly with patients to explain procedures and alleviate concerns.
  • Documented patient information and sample details accurately in electronic systems.
  • Managed equipment inventory, ensuring availability of supplies for daily operations.
  • Responded promptly to patient inquiries regarding phlebotomy services offered.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
  • Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
  • Verified patient identity prior to collecting sample using two forms of identification as required.
  • Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.

Subcontractor

United Trucking And Transport
Cape Coral
08.2021 - Current
  • Operated delivery vehicles safely and efficiently across designated routes.
  • Maintained accurate logs of mileage, fuel usage, and delivery times.
  • Conducted routine vehicle inspections to ensure compliance with safety standards.
  • Communicated effectively with dispatch to receive and clarify instructions.
  • Navigated using GPS systems to optimize travel routes and reduce delays.
  • Provided excellent customer service during deliveries, addressing inquiries promptly.
  • Collaborated with team members to improve operational efficiency and workflow processes.
  • Delivered goods and services to customers on time and in excellent condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Checked loads to ensure that cargo was secure and distributed evenly.

Tax Preparer

Spratlin Tax Services
Cape Coral
10.2016 - Current
  • Prepared individual and business tax returns accurately and efficiently.
  • Collected and organized client financial documents for tax filing.
  • Reviewed tax laws and regulations to ensure compliance with current standards.
  • Assisted clients in understanding tax obligations and benefits available to them.
  • Utilized tax software to input data and generate accurate returns.
  • Communicated effectively with clients to address inquiries and concerns promptly.
  • Maintained confidentiality of client information throughout the preparation process.
  • Filed electronically through approved software programs.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Ensured that all applicable deadlines were met when submitting documents.

CNA

A Brighter Day Home Care Services
Cape C
12.2015 - Current
  • Assisted patients with daily living activities, including bathing and dressing.
  • Monitored vital signs and reported changes to nursing staff.
  • Provided emotional support and companionship to patients during care.
  • Assisted with mobility exercises to promote physical wellness and recovery.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.

Mobile Phlebotomist

Quest Diagnostics
Saras
08.2015 - 08.2016
  • Collected blood samples from patients in various settings and locations.
  • Ensured proper identification and labeling of samples for accurate processing.
  • Maintained sterile environments by following strict safety and hygiene protocols.
  • Communicated clearly with patients to explain procedures and alleviate concerns.
  • Documented patient information and sample details accurately in electronic systems.
  • Collaborated with healthcare teams to coordinate patient appointments effectively.
  • Managed equipment inventory, ensuring availability of supplies for daily operations.
  • Responded promptly to patient inquiries regarding phlebotomy services offered.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
  • Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
  • Verified patient identity prior to collecting sample using two forms of identification as required.
  • Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
  • Communicated effectively with coworkers, supervisors and management personnel on a regular basis.
  • Adhered to safety regulations while performing duties such as wearing gloves at all times when handling blood samples.
  • Transported blood samples to designated laboratory or other medical facility for testing purposes.

Education

Cape Coral High School
Cape Coral, FL

Skills

  • Blood sampling
  • Patient identification
  • Safety protocols
  • Medical documentation
  • Sample labeling
  • Customer relationship management
  • Inventory management
  • Equipment maintenance
  • Compassionate care
  • Attention to detail
  • Problem solving
  • Medical terminology
  • Proper tourniquet application
  • Venipuncture
  • Sample and specimen collection
  • Anatomy and physiology
  • Order of draw proficiency
  • Maintaining confidentiality
  • Patient confidentiality
  • Infection control

Affiliations

  • I love cooking and trying out new receipes
  • I love reading
  • I love Jazz Music

Certification

  • I am a License CNA
  • I am a Certified Phlebotomist
  • I am a retired CPR Instructor
  • I am a Notary

References

References available upon request.

Timeline

Mobile Phlebotomist

APPS
06.2025 - Current

Subcontractor

United Trucking And Transport
08.2021 - Current

Tax Preparer

Spratlin Tax Services
10.2016 - Current

CNA

A Brighter Day Home Care Services
12.2015 - Current

Mobile Phlebotomist

Quest Diagnostics
08.2015 - 08.2016

Cape Coral High School

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Sonia Spratlin