Sonia Svach
Summary
Office professional specializing in front office management and customer service. Proven ability to enhance operational efficiency and client satisfaction through strong attention to detail and effective problem-solving skills.
Overview
33
33
years of professional experience
Work History
Substitute Office Professional
North Thurston Public Schools
Lacey, Washington
10.2021 - Current
- Greeted visitors and responded to inquiries in a professional manner.
- Answered telephones, directed calls, and took messages.
- Addressed inquiries from parents and staff, ensuring clarity and resolution.
- Organized and maintained filing systems, facilitating efficient document retrieval.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Clerk/Treasurer
Town of Bucoda
Bucoda, WA
07.2024 - 11.2025
- Oversaw daily cash management and reconciled bank statements regularly.
- Managed daily financial operations, including accounts payable and receivable.
- Processed payroll and vendor payments with attention to detail.
- Maintained accurate financial records and documentation for audits.
- Oversaw accounting and payroll processes to ensure accuracy.
- Reviewed invoices for accuracy prior to processing payments.
- Established internal controls over accounting processes, enhancing integrity and reducing risk of errors or fraud.
- Researched discrepancies in accounts and resolved any issues promptly.
- Facilitated the audit process by working directly with external auditors.
- Updated billing procedures to improve overall efficiency and reduce accounts receivable.
- Compiled, prepared, and filed federal and state tax returns in compliance with regulatory standards.
- Performed various clerical duties such as filing documents, sorting mail.
Customer Service Representative
Washington Water Services
Puyallup, Washington
10.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and service requests, enhancing overall satisfaction.
- Resolved service issues through clear communication and problem-solving skills.
- Managed customer accounts and updated billing information accurately.
- Processed cash and credit card payments, ensuring accurate transactions and prompt service.
Program Assistant
City of Olympia
Olympia, Washington
09.1993 - 03.2014
- Assisted in preparing reports and presentations for city officials.
- Fostered collaborative relationships with staff and management to enhance team communication.
- Recorded financial data in accounting system to ensure accuracy and compliance.
- Prepared checks for payment of vendor invoices on a timely basis.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Processed various cash receipts and accounts receivable transactions, including customer utility payments and parking tickets and permits, animal licenses and bus passes.
- Coded invoices to maintain organized and accurate records.
- Oversaw lobby safety while welcoming patrons and addressing inquiries from community members and department personnel.
Education
High School Diploma -
Harlingen High School
Harlingen, TX05-1981
Skills
- Records management
- Front office management
- Attention to detail
- Problem solving
Timeline
Clerk/Treasurer
Town of Bucoda
07.2024 - 11.2025
Customer Service Representative
Washington Water Services
10.2022 - 05.2024
Substitute Office Professional
North Thurston Public Schools
10.2021 - Current
Program Assistant
City of Olympia
09.1993 - 03.2014
High School Diploma -
Harlingen High School