Sonia Taplis
Hawthorne,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Gainesville, Florida
09.2024 - Current
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with inquiries and provided support throughout their visits.
- Monitored patient feedback to enhance service quality and satisfaction.
- Maintained accurate patient records and ensured data confidentiality.
- Trained new staff on patient interaction protocols and service standards.
- Provided guidance and support to front-line staff in responding to challenging situations involving patients or their families.
- Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
- Coached employees on how to respond effectively when dealing with difficult customers.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Medical Customer Service Specialist
Florida Health Care Plans
Daytona Beach , Florida
09.2023 - 08.2024
- Investigate escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Maintained a high level of professionalism while interacting with customers via phone.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls to facilitate customer service.
- Greet and check in patients
- Scheduled appointments
- Take messages
- Collect co-pays
- Scan/fax medical documentation
- Verify insurance coverage
- Work with patient referrals
- E.H.R. (Electronic Health Records)
Claims Specialist
Allstate Corp
Northbrook, IL
09.2022 - 05.2023
- Communicated with other departments to establish action plans and manage open claims to closure.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Drafted statements of loss to summarize damages, payments and underlying policy coverages.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Collaborated with fellow team members to manage large volume of claims. Assisted claimants, providers and clients with problems or questions regarding claims.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Organized information by using spreadsheets, databases or word processing applications.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Assisted new policyholders with processing claims.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CA05.2018
Skills
- Data Entry
- Office Administration
- Confidential Information Handling
- Outstanding Verbal and Written Communication
- Excellent Problem-Solving Skills
- Ability to work Independently
- Flexible and Adaptable
- Time Management & Organization
- Task prioritization
- Detail Oriented
- Active Listening
- Interpersonal Skills
- Extremely Reliable
- Self Motivated
- Critical Thinking
- Knowledge of Microsoft Office Suite
- Positive and Professional
Timeline
Patient Experience Coordinator
Aspen Dental
09.2024 - Current
Medical Customer Service Specialist
Florida Health Care Plans
09.2023 - 08.2024
Claims Specialist
Allstate Corp
09.2022 - 05.2023
Bachelor of Arts - Business Administration
Ashford University