Tiffany Guzman
Huffman,TX
Summary
Results-driven Patient Experience Coordinator with expertise in patient advocacy and compliance management. Committed to improving clinic operations and patient understanding through organized communication and educational support.
Overview
13
13
years of professional experience
Work History
Patient Experience Coordinator
Belage Cosmetic Surgery Center
Houston, TX
04.2018 - 03.2026
- Coordinated patient appointments to streamline clinic flow and enhance patient experience.
- Organized educational materials to support patient understanding of procedures and promote informed decision-making.
- Monitored patient wait times to identify bottlenecks and enhance overall patient satisfaction.
- Conducted regular staff meetings to address patient experience issues and review performance metrics.
- Maintained accurate patient records while ensuring compliance with confidentiality regulations.
Cashier
Victoria Secret Galleria Mall
Houston, TX
11.2016 - 04.2017
- Processed customer transactions efficiently at high-traffic retail location.
- Maintained organized cash register and ensured accurate cash handling procedures.
- Assisted customers with product selections and inquiries during shopping visits.
- Collaborated with team members to restock merchandise on the sales floor.
Bank Teller
Wells Fargo
Houston, TX
01.2015 - 12.2015
- Processed cash transactions at the register, including currency, coins, and checks effectively.
- Executed customer transactions efficiently at point of sale to enhance service speed.
- Addressed client inquiries and resolved complaints promptly to maintain high satisfaction.
- Supported clients in resolving account-related questions and service requests to ensure effective assistance.
- Conducted routine audits to ensure regulatory compliance consistently.
Merchant Flow Supervisor
Victoria Secret Highland Village
Houston, TX
09.2013 - 10.2014
- Optimized product displays to increase customer engagement and drive sales.
- Collaborated with team members to consistently meet and exceed daily sales goals.
- Assisted customers in selecting products based on needs and preferences.
- Streamlined inventory management by organizing stockroom to improve accessibility and reduce retrieval time.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06-2010
Skills
- Patient scheduling
- Data entry
- Multitasking Abilities
- Organized and detail oriented
- Medical billing
- Effective communication
Timeline
Patient Experience Coordinator
Belage Cosmetic Surgery Center
04.2018 - 03.2026
Cashier
Victoria Secret Galleria Mall
11.2016 - 04.2017
Bank Teller
Wells Fargo
01.2015 - 12.2015
Merchant Flow Supervisor
Victoria Secret Highland Village
09.2013 - 10.2014
High School Diploma -
North Shore Senior High School