Cionne Stevenson
Augusta
Summary
Patient Coordinator with a proven track record of high productivity and efficient task management. Skilled in coordinating patient care, managing front desk operations, and handling patient inquiries. Demonstrated strong ability in empathy, active listening, and problem-solving to enhance patient satisfaction and care quality. Prepared to apply these skills to significantly contribute to a growing company.
Overview
5
5
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Aiken
05.2024 - Current
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
Digital Shopper
Walmart
North Augusta
09.2022 - 05.2024
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Worked productively shopping for customers' orders to meet requirements and service expectations.
- Loaded and unloaded customers' orders in their vehicles.
Server
Cheddars Scratch Kitchen
05.2022 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Parking Lot Attendant
Augusta National Golf Club
04.2021 - 04.2021
- Assisted with maintaining an organized and clean lot.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Responded to Patron's requests and questions efficiently including directions, event details, and pricing information.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
Restaurant Hostess
Golden Corral Buffet And Grill
09.2020 - 02.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cook's Assistant
Nutritious Alternatives, LLC
05.2020 - 09.2020
- Worked with chef to prepare daily food specials and other supplies.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Cleaned and maintained work areas, equipment and utensils.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Augusta Technical College
Augusta, GA05-2028
High School Diploma -
Lakeside High School
Evans, GA05.2022
Skills
- Task prioritization
- Conflict resolution
- Communication skills
- Team collaboration
- Adaptability
- Insurance verification
- Patient scheduling
- Customer service
References
References available upon request.
Timeline
Patient Experience Coordinator
Aspen Dental
05.2024 - Current
Digital Shopper
Walmart
09.2022 - 05.2024
Server
Cheddars Scratch Kitchen
05.2022 - 09.2022
Parking Lot Attendant
Augusta National Golf Club
04.2021 - 04.2021
Restaurant Hostess
Golden Corral Buffet And Grill
09.2020 - 02.2021
Cook's Assistant
Nutritious Alternatives, LLC
05.2020 - 09.2020
Associate of Applied Science - Diagnostic Medical Sonography
Augusta Technical College
High School Diploma -
Lakeside High School
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