Gabriele Mitchell
Chicago,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical therapy
Chicago, Illinois
11.2025 - Current
- Serve as the first point of contact for patients, providing friendly and professional customer service throughout their physical therapy experience.
- Manage patient scheduling, appointment confirmations, check-in and check-out, and front desk operations.
- Coordinate with physical therapists and clinic staff to support daily operations and ensure efficient patient flow.
- Answer phone calls, respond to patient questions, and resolve scheduling or administrative concerns.
- Verified insurance benefits and communicated coverage details, ensuring patients understood deductibles, copays, and out-of-pocket expenses.
- Assisted with insurance authorizations and referrals, addressing billing inquiries to facilitate timely access to care for patients.
- Maintain accurate patient records, update information in electronic health record systems, and ensure compliance with HIPAA privacy regulations.
- Support financial collections by processing copayments and other patient payments.
- Created a welcoming and organized clinic environment, enhancing overall patient experience.
Sales Manager
Green Eyed Lady
Kennett Square, Pennsylvania
08.2017 - 08.2025
- Directed retail store sales operations and daily floor coverage.
- Trained sales associates on customer service and product knowledge.
- Supervised cash handling, register procedures, and transaction accuracy.
- Coordinated merchandise displays, pricing updates, and floor resets.
- Managed inventory checks, stock replenishment, and backroom organization.
- Assisted customers with product selection based on their individual needs.
- Organized monthly inventory checks in order to track stock levels.
- Planned special events such as product launches, promotions, and discounts in order to attract more customers.
Rehabilitation Technician
Rise PT
Newark, Delaware
02.2024 - 08.2025
- Guide patients through prescribed exercise programs under therapist supervision
- Provide a positive and encouraging atmosphere for patients during their rehabilitation journey
- Assist physical therapists in preparing treatment areas and equipment
- Maintain cleanliness and organization of treatment spaces and equipment
- Ensure compliance with HIPPA and clinic protocols
- • Coordinate with physical therapists and other clinic staff to manage appointment flow
- Manage the front desk and assist patients with all inquiries
- Schedule and maintain patient appointments
- Process new patient paperwork and maintained patient records
- Handle check-in and check-out procedures, including managing co-payments
- • Assist with general administrative tasks and support daily clinic operations
Education
Bachelor of Science - Management
West Chester University of Pennsylvania
West Chester, PA 08.2018 - 05.2023
Skills
- Patient scheduling
- Appointment scheduling
- EHR documentation
- Insurance verification
- Referral coordination
- HIPAA compliance
- Front desk operations
- Patient intake
- Customer service
- Clear communication
- Conflict resolution
- Attention to detail
- Multitasking
- Problem solving
- Self motivation
- Critical thinking
- Business management principles
References
References available upon request.
Timeline
Patient Experience Coordinator
Athletico Physical therapy
11.2025 - Current
Rehabilitation Technician
Rise PT
02.2024 - 08.2025
Bachelor of Science - Management
West Chester University of Pennsylvania
08.2018 - 05.2023
Sales Manager
Green Eyed Lady
08.2017 - 08.2025