Delbert Patterson
Omaha,NE
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
North End Teleservices
08.2023 - Current
- I help consumers fill out their applications for healthcare
Customer Service Representative
Marriott hotel Reservations
08.2022 - Current
- I make reservations for customers help customers setup their accounts also help with any rewards and offers they have questions about
Customer Service Representative
DialAmerica
03.2022 - 05.2022
- Schedule appointments and emailed schedule appointments to customers
Customer Service Representative
Oriental Trading Company
12.2021 - 02.2022
- Placed orders for customers shopping online
Customer Service Representative
Direct Patient Logistics
07.2021 - 11.2021
- Schedule hospital transfer for patients and connected doctors and nurses for conference calls
Customer Service Representative
North End Teleservices
04.2021 - 06.2021
- Assisted customers with online rental and purchasing of textbooks. Sending out shipping labels for customers returning their rentals
- Helped with website information showing customers how the site works and directing to correct managers to contact
Customer Service Representative
MediaCom
09.2020 - 02.2021
- Assisted customers having issues with their service from cable TV to internet and phone.
- Upsales on new products and took payments for balances on accounts
Customer Service Representative
Timberline Total Solutions
08.2020 - 09.2020
- Serviced customers who called in relocating to another address or state.
- Assisted with adding plans to their services on their account
Customer Service Representative
PayPal
01.2018 - 06.2020
- . Inbound calls handling disputes and claims from customers
- . Assisted customers with gaining access to their accounts when the account was in a limited status.
- . Identified fraudulent activities, and placed accounts in a limited status for customer protection
Education
High school diploma - General Studies
Northwest High School
Omaha, NE05.2002
Skills
- Customer engagement
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
Timeline
Customer Service Representative
North End Teleservices
08.2023 - Current
Customer Service Representative
Marriott hotel Reservations
08.2022 - Current
Customer Service Representative
DialAmerica
03.2022 - 05.2022
Customer Service Representative
Oriental Trading Company
12.2021 - 02.2022
Customer Service Representative
Direct Patient Logistics
07.2021 - 11.2021
Customer Service Representative
North End Teleservices
04.2021 - 06.2021
Customer Service Representative
MediaCom
09.2020 - 02.2021
Customer Service Representative
Timberline Total Solutions
08.2020 - 09.2020
Customer Service Representative
PayPal
01.2018 - 06.2020
High school diploma - General Studies
Northwest High School
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