Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Torchia

San Bernardino,CA

Summary

Dedicated account representative with over 16 years of experience in managing client relationships and ensuring customer satisfaction. Proven ability to resolve inquiries efficiently and maintain accurate account records.

Overview

19
19
years of professional experience

Work History

Account Manager

Affinity eHealth Inc.
Venice, Florida
01.2026 - Current
  • Managed client accounts to ensure satisfaction and retention.
  • Coordinated communication between clients and internal teams.
  • Resolved client issues by collaborating with cross-functional teams.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Addressed customer questions and concerns regarding products and services.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.

RMS Account Representative

Vault/Sterling/First Advantage
Atlanta, Georgia
04.2024 - 01.2026
  • Managed client accounts and maintained strong customer relationships.
  • Processed service requests and ensured prompt resolution of issues.
  • Coordinated communication between clients and internal teams effectively.
  • Documented account activities and maintained accurate records in systems.
  • Assisted in onboarding new clients with detailed orientation sessions.
  • Served as primary contact and support for maintaining account information and opening and closing accounts.
  • Responded quickly to customer inquiries via phone or email.

Account Representative

A-Check Global
Riverside, California
08.2007 - 04.2024
  • Managed client accounts and ensured timely communication with stakeholders.
  • Developed strong relationships with clients to enhance customer satisfaction.
  • Coordinated with internal teams to resolve client inquiries efficiently.
  • Assisted clients in understanding service offerings and benefits effectively.
  • Advised clients on best practices related to their accounts.
  • Resolved customer complaints in a timely manner.
  • Processed customer orders and maintained accurate account records.
  • Facilitated meetings to discuss account status and client needs regularly.
  • Responded quickly to customer inquiries via phone or email.
  • Trained new team members on account management procedures and systems.
  • Served as primary contact and support for maintaining account information and opening and closing accounts.

Education

High School Diploma -

Etiwanda High School
Etiwanda, CA

Skills

  • Account management
  • Customer relationship management
  • Client engagement
  • Customer support
  • Order processing
  • Data entry
  • Industry compliance
  • Problem solving
  • Time management
  • Relationship building

Timeline

Account Manager

Affinity eHealth Inc.
01.2026 - Current

RMS Account Representative

Vault/Sterling/First Advantage
04.2024 - 01.2026

Account Representative

A-Check Global
08.2007 - 04.2024

High School Diploma -

Etiwanda High School
Sonia Torchia