Sonia Truijllo

Achieved significant improvements in customer service policies, fostering loyalty and retention. Delivered comprehensive support to clients, resulting in enhanced service experiences. Transformed business strategies to optimize customer interactions and drive satisfaction.

Applied Epic

Works with the following companies.

Tower Hill , American Integrity, Security First , Olympus , Universal and Citizens. Auto Companies Auto Owners, Mercury , Progressive, Geico and Allstate.

• Educated clients on coverage options and benefits to enhance understanding
• Managed policy renewals and modifications, ensuring accuracy in documentation
• Executed accurate processing of policy updates and changes to enhance client satisfaction.
• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Resolved customer inquiries regarding policy details and claims processing
• Collaborated with underwriters to streamline application processes and improve turnaround time

• Managed personal lines insurance accounts, ensuring compliance with industry regulations and client needs.
• Developed tailored insurance solutions by assessing client risks and coverage requirements.
• Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
• Managed order processing using CRM systems, ensuring accuracy and efficiency.
• Trained new team members on operational procedures and customer service protocols.