Sonia Uppal
Woodland Hills,CA
Summary
Talented SASSOON professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
5
5
years of professional experience
Work History
Hairstylist
Sport Clips
08.2021 - Current
- Educated customers on products to maximize benefits.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Resolved guest complaints about service or style.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed loyal following of clients by providing high-quality services.
- Distributed business cards outside of salon to generate new business.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Counted and documented opening and closing cash amounts daily.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Hairstylist
Great Clips
05.2021 - 10.2021
Hairstylist
Drybar
10.2019 - 08.2021
Hairstylist
Ulta
12.2019 - 01.2021
Assistant to Hairstylist
Jose Eber
08.2019 - 10.2019
Education
Digital Marketing Specialist (Master's Program) - Digital Marketing Domains
Simplilearn
San Francisco, CA01.2021
Cosmetology
Sassoon Academy
Santa Monica, CA05.2019
DBA - Sales And Marketing Education
Wigan & Leigh
UK04.1998
Bachelor of Arts - English Literature
Punjab University
India04.1996
Skills
- Customer Buying Habits
- Customer Consultations
- Methodological Product Sales Expertise
- Marketing Understanding
- Scalp Massages
- Trend Expertise
- Outstanding Customer Service
- Women's Haircuts
- Outstanding Client Retention
- Build Customer Relationships
- Detail-Orientated
Accomplishments
- Selected as "Top Sales in West Region” for American Crew in November Sales Incentive 2022
- Selected as "Top Sales in US" for American Crew in December Holiday Sales 2022
- Consistent top retailist in Sport Clips adopting methodological approach and niche
- Advance Haircutter with exceptional quality
- Higher efficiency habit by having highest average ticket per client
Timeline
Hairstylist
Sport Clips
08.2021 - Current
Hairstylist
Great Clips
05.2021 - 10.2021
Hairstylist
Ulta
12.2019 - 01.2021
Hairstylist
Drybar
10.2019 - 08.2021
Assistant to Hairstylist
Jose Eber
08.2019 - 10.2019
Digital Marketing Specialist (Master's Program) - Digital Marketing Domains
Simplilearn
Cosmetology
Sassoon Academy
DBA - Sales And Marketing Education
Wigan & Leigh
Bachelor of Arts - English Literature
Punjab University
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