Sonia Wicker
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wal-Mart Supercenter
Jackson, Michigan
10.2012 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and authorized guest payments.
Sales Associate
Sheetz Store
Winston-Salem, NC
11.2011 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered questions about store policies and addressed customer concerns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Applied Science - Public Safety
Siena Heights University
Adrian, MI05.2023
Skills
- Verbal and Writing Communication
- Computer Literacy
- Time Management
- Effective Prioritization Skills
- Critical Thinking
- Compassion and Empathy
Timeline
Customer Service Associate
Wal-Mart Supercenter
10.2012 - 10.2018
Sales Associate
Sheetz Store
11.2011 - 09.2012
Bachelor of Applied Science - Public Safety
Siena Heights University