Sonia H Svach
Customer Service Representative
Lacey,WA
Summary
Organized and dedicated Office Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong resolution skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Washington Water Service
Puyallup, WA
06.2022 - 05.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
Substitute Office Professional
North Thurston Public Schools
Lacey, WA
10.2021 - 06.2022
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placed orders promptly to replenish materials before depleted.
- Supported staff on special assignments.
Dental Front Office Receptionist
South Puget Sound Community College
Olympia, WA
10.2018 - 03.2019
- Facilitated work of 1 Dentist, 1 Hygienist, 1 Certified Dental Assistant and 1 Registered Dental Assistant, by scheduling and confirming average of 24 dental appointments per week.
- Reinforced customer care with attention to patients, in person and on phone. Listening skills, provided sensible answers, and negotiated with customers in friendly and professional manner contributed to success.
- Maintained clear, organized dental records and reports with Dentrix Dental Practice Management software which enabled all staff members to access needed information instantly. Attention to detail, focused, and best practices used daily.
Program Assistant
City Of Olympia
Olympia, WA
07.2010 - 03.2014
- Processed various cash receipts and accounts receivable transactions, including customer utility payments, parking tickets and permits, animal licenses and bus passes ensuring each receipt code was correct resulting in each department knowing exact sum of funds available in their budget.
- Monitored lobby for safety and security while greeting patrons and answering wide range of questions presented by community members and department personnel. Used 8 different surveillance cameras ensured deliveries were authentic and by proper vendors. Prepared for different people and/or groups that not only wanted attention but wanted to cause damage to building. Public works dispatch was housed next to lobby entrance, which gave me opportunities to fill-in as public works dispatch operator when needed.
- Aptly and diplomatically answered community member inquiries about council meetings, agendas, ordinances and public records. This required outstanding communication skills to provide consistent customer service to sometimes frustrated citizens. Utility charges were confusing, some customers that left area for certain amount of time during winter needed assistance in closing their utility account which stopped any charges; therefore, no bill would be created
- Important communication skills example, public works personnel would hold public BIDs that needed to be documented and registered when BID was closing. Meetings for different departments would be held on floors that were not accessible to public, therefore staff needed to know proper protocol for getting their attendees to proper location.
Accounting Technician
City Of Olympia
Olympia, WA
09.1993 - 07.2010
- Created 100% accurate invoices for accounts receivable billing of fire alarms, day jail, police reports, planning permits and utilities.
- Prepared quarterly tax report for middle management review and processing that were used to create payables to state of Washington or federal government resulting in City remaining compliant.
- Assembled information for external state auditors for annual audit resulting in 100% zero penalties or findings and earning kudos from state auditors for how supportive accounting staff was in all aspects of audit process.
- Handled numerous accounts payable for public works, legal, court and administrative services departments. Each department had their own budget and accounting staff ensured they did not exceed budget and their invoices were 100% accurate.
- Assisted with about 30 programs on 7-person team, prepared reports for senior leaders, including weekly financial statement displaying number of payables from each account used by finance manager at weekly city council meetings.
Education
Some College (No Degree) - Dental Assisting Technology
South Puget Sound Community College
Olympia, WASkills
- Customer Service
- Conflict resolution
- Tenacity
- Communication
- Patience
- Empathy
- Problem solving
- Active listening
- Time management
- Resourceful
Timeline
Customer Service Representative
Washington Water Service
06.2022 - 05.2023
Substitute Office Professional
North Thurston Public Schools
10.2021 - 06.2022
Dental Front Office Receptionist
South Puget Sound Community College
10.2018 - 03.2019
Program Assistant
City Of Olympia
07.2010 - 03.2014
Accounting Technician
City Of Olympia
09.1993 - 07.2010
Some College (No Degree) - Dental Assisting Technology
South Puget Sound Community College
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