Sonia M Kirkland

Managed daily counter operations, built client relationships, Promoted products to customers and events, and Maintained merchandising displays effectively standards.

Monitored daily sales performance and adjusted business priorities to support department goals.

Coordinated associate scheduling, task assignments, and floor coverage for consistent customer service.

Reviewed merchandise presentation standards and ensured visual displays aligned with store directives.

• Demonstrated makeup and fragrance applications to support customer confidence and purchase decisions.
• Provided personalized beauty consultations using product knowledge to match skincare, cosmetics, and fragrance needs.
• Built repeat business through attentive service, product recommendations, and strong client relationships.
• Processed sales transactions accurately while following register procedures and payment policies.
• Maintained organized beauty counter displays, testers, and merchandise presentation standards.
• Supported promotional events and launches by preparing product sets and assisting selling efforts.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.

• Supported daily store operations by coordinating sales floor priorities and resolving customer concerns.
• Monitored inventory levels and collaborated with associates to maintain accurate stock placement.
• Assisted with merchandising updates to align product presentation with company standards.
• Processed sales documentation and maintained organized records for reporting and follow-up.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Coordinated team schedules to keep shifts properly staffed during busy periods.

• Led call center team performance, reinforcing service standards and workflow consistency.
• Coached agents on call handling, customer resolution, and policy adherence.
• Monitored queue activity, balanced staffing needs, and maintained productivity levels.
• Reviewed customer interactions to identify quality issues and support corrective action.
• Scheduled daily coverage and adjusted assignments to support service demands.
• Supported training efforts for new hires, improving readiness and role confidence.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.

E-Business Administration coursework, two years of college completed.