Carmen Grisel Rodriguez
Manager
Orlando,FL
Summary
Operations Manager overseeing retail execution, inventory control, and daily staff coordination to keep sales floors running smoothly. Aligns merchandising plans, vendor requirements, and service standards, handling 41+ inventory tasks per week, to support productivity and sales performance. Brings bilingual communication and cross-functional coordination across store teams and account contacts.
Overview
1
1
Language
16
16
years of professional experience
Work History
Clinique Business Manager
Bloominadles, Millenia Mall
Orlando, Florida
01.2023 - Current
- Manage all communication with the account representative and store staff to maximize sales and increase productivity.
- Managing monthly product line and promotional tasks following the store policies.
- Provide an optimal level of customer services and ensure achievement of all sales goals.
- Facilitate strategies to present and sell merchandise through regular product demonstrations.
- Prepare and implement an effective calendar for product line on monthly basis and manage all promotions.
- Ensure compliance to all vendors guidelines and standards for merchandise.
- Perform all stock keeping processes and assist in replenishing all stocks as per organization policies.
Brand Lead/Beauty and Sales Specialist
Dillard's
Florida
01.2018 - 01.2023
- Create long lasting relationships with customers by providing follow-up on their purchases and inviting them back for new products to complete their skin care/makeup routines.
- Keep up with new trends and product knowledge updates to share with the customers.
- Design different make up events based on the brand to attract new customers and keep the existing ones excited and promote return customers.
- Achieved the goals of sales over than expected in pre-sales and in the event day.
- Administrate a counter with inventory, promotions, attend meetings to perform events, and other administrative tasks.
- Trained and shared knowledge with other coworkers to help them make the sales goals in their departments.
Federal Fund Analyst
Federal Coordination Office Federal Highway & Transportation Authority
01.2017 - 01.2018
- Professional and technical duties related to analyze and review all submitted proposals, to assure compliance with the established criteria with the federal agencies.
- Research and analyze information necessary for the program implementation process.
- Optimize the assigned and reassigned funds to distribute to the sources.
- Office Administrative support.
Customer Service Representative
Johnson and Johnson Headquarters
Puerto Rico
01.2013 - 01.2017
- Customer service specialist for corporate clients. Support special projects.
- In collaboration with the account manager, examine and evaluate the personnel comply with their duties
- Manage the switchboard, staff attendance, and payroll.
- Follow current compliance regulations and standards, comply with all environmental, safety and occupational health policies.
Director Assistant/Proofreader
Media & Marketing Partners
Puerto Rico
01.2011 - 01.2013
- Edit, proofread, research material and verify for accuracy all the information contained in: Bienvenidos’ Magazine, Hospital Magazine and GO Magazine of PR articles and advertising copy.
- Supervision of design process, support to special projects. Customer service, collaborate with the Media and Traffic Department.
- Coordinate the distribution of publications.
Education
BA - Office Administration
Inter American University
Puerto RicoSkills
Excel
Word
Power Point
Publisher
Data entry
Staff scheduling
Project coordination
Bilingual Spanish and English
Customer service
Inventory control
Payroll support
Vendor management
Certification
National Receptionist Seminar Johnson and Johnson
Accomplishments
Icon Status with more $400,000 in fragrances and cosmetic sales in Dillard’s
SPECIAL TRAINING, SKILLS AND ACCOMPLISHMENTS
National Receptionist Seminar Johnson and Johnson
Timeline
Clinique Business Manager
Bloominadles, Millenia Mall
01.2023 - Current
Brand Lead/Beauty and Sales Specialist
Dillard's
01.2018 - 01.2023
Federal Fund Analyst
Federal Coordination Office Federal Highway & Transportation Authority
01.2017 - 01.2018
Customer Service Representative
Johnson and Johnson Headquarters
01.2013 - 01.2017
Director Assistant/Proofreader
Media & Marketing Partners
01.2011 - 01.2013
BA - Office Administration
Inter American University