Sonia M. Tu
Brown Deer,WI
Overview
7
7
years of professional experience
Work History
Group Home Special Needs Caregiver
Increase Change, LLC
10.2021 - 07.2023
- Kept complete and accurate records, documenting care and patient progress engaging to promote socialization and quality of life.
- Worked with individuals with special needs to increase social skills and independence and helping with activities of daily living.
- Maintained clean and safe environment to prevent accidents and promote health administering medication to manage symptoms and healing.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Security Officer
The Cambria Hotel By Securitas
11.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of all areas to spot and control security concerns along with monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences gathering information, identification, resolution and follow-ups.
Retail Reset Merchandiser
SAS Retail Services
06.2021 - 11.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed inventory and removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
Valet Attendant
The Westin Hotel By Towne Park
08.2021 - 10.2021
- Welcomed arriving guests and explained car retrieval along with car delivery procedures into meeting customer's diverse needs.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Bank Teller
Tri City National Bank
03.2021 - 08.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and handled various accounting transactions.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Seasonal Warehouse Package Handler
United States Postal Office
11.2020 - 01.2021
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks and transportations to other states.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Data Management Assistant Contract
WestPointe Financial Group (Now Mass Mutual)
09.2020 - 11.2020
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Formulated techniques for quality data collection to meet expected adequacy, accuracy and legitimacy targets.
Administrative Assistant
S.E.A.A.S.C. By University Of Wisconsin-Milwaukee
09.2019 - 04.2020
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Security Officer
Badger Meter By Whelan Security
07.2018 - 08.2019
- Greeted and verified identity and logged all persons and visitors entering and exiting property while making safety top priority.
- Conducted regular patrols of all areas on site and control security concerns with securing premises.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed activity reports on all timing during the shift and managed all communications via radio, telephone, and email.
Inventory Auditor
Badger Inventory Services
06.2018 - 04.2019
- Counted all physical inventory and generated department audit reports of Aurora optometry and pharmacies, Kroger grocery stores and liquor stores in the local Wisconsin and Illinois areas.
- Ensured complete accuracy by comparing previous subtotals from inventory subtotals from previous audits.
- Expedited price and stock subtotaling using ISS Keytracker Inventory Calculator device.
- Transferred inventory data from ISS Keytracker Inventory Calculator device saving onto desktop computer.
Team Associate
Panera Bread
11.2016 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety following Food Health and Safety practices.
- Learned all required tasks quickly and accurately to maximize performance and trained newly hired associates.
- Ensured complete accuracy in orders and meal preparation, while serving customers within a timeframe.
- Handled cash and card transactions.
Education
Bachelor of Science - Economics And Communication
University of Wisconsin - Milwaukee
Milwaukee, WI05.2023
High School Diploma -
Brown Deer High School
Milwaukee, WI06.2017
Skills
Microsoft Office Suite (Teams, Excel, OneNote, Word, PowerPoint)
Interpersonal Communication
Data Entry
Data Analysis
Time-Management
Detail-Oriented
Teamwork
Leadership
Adaptability
Customer Service
Languages
English
Spanish
American Sign Language (ASL)
Vietnamese
Timeline
Security Officer
The Cambria Hotel By Securitas
11.2021 - 01.2022
Group Home Special Needs Caregiver
Increase Change, LLC
10.2021 - 07.2023
Valet Attendant
The Westin Hotel By Towne Park
08.2021 - 10.2021
Retail Reset Merchandiser
SAS Retail Services
06.2021 - 11.2021
Bank Teller
Tri City National Bank
03.2021 - 08.2021
Seasonal Warehouse Package Handler
United States Postal Office
11.2020 - 01.2021
Data Management Assistant Contract
WestPointe Financial Group (Now Mass Mutual)
09.2020 - 11.2020
Administrative Assistant
S.E.A.A.S.C. By University Of Wisconsin-Milwaukee
09.2019 - 04.2020
Security Officer
Badger Meter By Whelan Security
07.2018 - 08.2019
Inventory Auditor
Badger Inventory Services
06.2018 - 04.2019
Team Associate
Panera Bread
11.2016 - 06.2018
Bachelor of Science - Economics And Communication
University of Wisconsin - Milwaukee
High School Diploma -
Brown Deer High School
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