Sonita Smith
Oklahoma City,OK
Summary
Skilled Debt Collection Specialist with experience in managing and recovering outstanding debts. Strengths include thorough knowledge of collection policies, effective negotiation skills, and keen understanding of financial law regulations.
Overview
16
16
years of professional experience
Work History
Debt Collection Specialist
Jana Ferrell & Associates LLC
Oklahoma City, US
01.2020 - 06.2026
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Applied knowledge of bankruptcy laws to inform collection processes.. Fair Credit Reporting Act, Health Insurance Portability and Accountability Act, Fair Debt Collection Practices Act to ensure compliance with all applicable federal and state laws governing the collection process
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Handled payment processing to facilitate customer transactions efficiently. over the phone and set up recurring drafts.
- Utilized collection software to track account statuses and document interactions.
- Provided support in training new staff on debt collection procedures and best practices.
General Office Assistant
My Special Services
Oklahoma City, US
07.2019 - 12.2020
- Answer and screen incoming call
- Facilitated effective communication by taking and distributing messages.
- Organize incoming and outgoing mail
- Prepared letters and documents for internal and external communication.
- Updated databases with new contacts or changes in existing contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Debt Recovery Specialist
American Collection Services
Oklahoma City, US
08.2010 - 06.2019
- Knowledgeable of Bankruptcy Laws, Fair Credit Reporting Act, Health Insurance Portability and Accountability and Fair Debt Collection Practices Act.
- Managed manual and automatically dialed outbound calls in call center environment.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Located debtors by utilizing skip tracking and other strategies.
- Processed payments over the phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Performed research and due diligence to resolve issues in a timely manner.
Education
High school diploma - Administrative Assistant/Customer Services
Metro Technology Center- Spring Lake Campus
Oklahoma City, OKSkills
- Skip Tracing Techniques
- Debt Recovery
- Payment Processing
- Problem Resolution
- Customer Service
- Account Management
- Call Center Experience
- Time management
- Fair debt collections practices
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Debt Collection Specialist
Jana Ferrell & Associates LLC
01.2020 - 06.2026
General Office Assistant
My Special Services
07.2019 - 12.2020
Debt Recovery Specialist
American Collection Services
08.2010 - 06.2019
High school diploma - Administrative Assistant/Customer Services
Metro Technology Center- Spring Lake Campus