SONJA BAILEY
Cottonwood,AL
Overview
17
17
years of professional experience
Work History
Dispatch Coordinator
AIT Worldwide Logistics
Cottonwood, AL
06.2022 - Current
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Dispatched drivers to meet daily delivery needs for company customers.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Recorded and maintained files or records of customer requests, work or services performed.
- Documented services performed, operations information and dispatch details in system.
- Created trouble tickets in [Software] to dispatch to required technicians.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Coordinated and monitored daily delivery routes to ensure timely completion.
Scheduling Specialist
Boston National Title
COTTONWOOD, AL
10.2020 - 04.2022
- I documented calls and emails then schedule appointments.
- Created new accounts and updated existing accounts with most current details.
- Maintained customer records with timely and accurate database updates.
- Coordinated schedules and set appointments by calling and emailing borrowers.
- Delivered administrative support to team members by confirming date and time set up for notary for signing and rearranging schedules.
- Provided exceptional customer service through effective telephone communication and email follow-ups.
Dispatch Manager
Eagle Transportation LLC
Jonesborough, TENNESSEE
12.2006 - 04.2015
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05.1979
Skills
- Daily reports
- Employee performance reviews
- Sales support
- Improving operations
- Delivery procedures
- Processing orders
- Schedule coordination
- DOT compliance
- Employee time records
- Customer relations abilities
- Schedule management expertise
- Schedule Coordination
Timeline
Dispatch Coordinator
AIT Worldwide Logistics
06.2022 - Current
Scheduling Specialist
Boston National Title
10.2020 - 04.2022
Dispatch Manager
Eagle Transportation LLC
12.2006 - 04.2015
High School Diploma -
David Crockett High School