Overview
Work History
Education
Skills
Timeline
Generic

SONJA BAILEY

Cottonwood,AL

Overview

17
17
years of professional experience

Work History

Dispatch Coordinator

AIT Worldwide Logistics
Cottonwood, AL
06.2022 - Current
  • Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Maintained up-to-date records of freight movement and shipment tracking information in the system.
  • Assigned deliveries to drivers according to their availability and route optimization guidelines.
  • Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
  • Kept customers informed of service trucks' whereabouts and expected time of service.
  • Ordered parts needed by techs and arranged delivery to technician in required amount of time.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Received or prepared work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Arranged for repairs to restore service and schedules.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Documented services performed, operations information and dispatch details in system.
  • Created trouble tickets in [Software] to dispatch to required technicians.
  • Monitored phone queue, supported emails and retrieved inbound support faxes.
  • Coordinated and monitored daily delivery routes to ensure timely completion.

Scheduling Specialist

Boston National Title
COTTONWOOD, AL
10.2020 - 04.2022
  • I documented calls and emails then schedule appointments.
  • Created new accounts and updated existing accounts with most current details.
  • Maintained customer records with timely and accurate database updates.
  • Coordinated schedules and set appointments by calling and emailing borrowers.
  • Delivered administrative support to team members by confirming date and time set up for notary for signing and rearranging schedules.
  • Provided exceptional customer service through effective telephone communication and email follow-ups.

Dispatch Manager

Eagle Transportation LLC
Jonesborough, TENNESSEE
12.2006 - 04.2015
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Developed and monitored field efficiencies and innovated new ways to improve operations.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
  • Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Documented services performed, operations information and dispatch details in system.
  • Addressed questions, problems or requests for service or equipment.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.

Education

High School Diploma -

David Crockett High School
Jonesborough, TN
05.1979

Skills

  • Daily reports
  • Employee performance reviews
  • Sales support
  • Improving operations
  • Delivery procedures
  • Processing orders
  • Schedule coordination
  • DOT compliance
  • Employee time records
  • Customer relations abilities
  • Schedule management expertise
  • Schedule Coordination

Timeline

Dispatch Coordinator

AIT Worldwide Logistics
06.2022 - Current

Scheduling Specialist

Boston National Title
10.2020 - 04.2022

Dispatch Manager

Eagle Transportation LLC
12.2006 - 04.2015

High School Diploma -

David Crockett High School

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SONJA BAILEY