Sonja Boersma
East Wenatchee,WA
Summary
Driven and motivated leader with 8+ years of experience driving sales, managing teams, and exceeding targets. Experienced problem-solver with strong ability to develop lasting relationships. Seeking an opportunity to utilize my expertise in customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Executive Director & Sales Director
Prestige Senior Living At Colonial Vista
03.2022 - 07.2023
- Supported and assisted executive director in directing and supervising all aspects of operations, strategic planning, and budget management
- Grew resident census from 52% - 77% within a year
- Developed and executed innovative programs to drive organizational growth and expand community outreach
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Analysis of trends and data to increase census
- Conduct tours of the community and grounds for potential residents, families, outside community, and representatives from placement agencies and organizations
- Assist in resolving resident complaints and answer any resident questions
Business Office Manager & HR Operations
Prestige Senior Living At Colonial Vista
01.2019 - 02.2022
- Maximized cash flow through optimal billing and collection processes.
- Achieved a 0.01 collection DSO
- Payroll Coordinator
- Benefit Ambassador
- Ensured employee and resident files were in compliance with local, state, and federal law
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Delivered performance reviews, recommending additional training or advancements.
Receptionist
Prestige Senior Living At Colonial Vista
11.2017 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Marketed offerings and services to community.
- Provided information and conducted tours about community services, programs, availability, and other relevant information to meet the needs of prospective referrals
Education
Bachelor of Arts - Sociology
Western Washington University
Bellingham, WA06.2017
Skills
- Policy and Program Development
- Employee Recruiting and Hiring
- Critical Thinking
- Patient Advocacy
- Event Organization
- CRM
- Community Outreach
Certification
- WHCA LEAD certificate
- BLS
- Food Handler Certification
- Nursing Assistant Certification
Timeline
Assistant Executive Director & Sales Director
Prestige Senior Living At Colonial Vista
03.2022 - 07.2023
Business Office Manager & HR Operations
Prestige Senior Living At Colonial Vista
01.2019 - 02.2022
Receptionist
Prestige Senior Living At Colonial Vista
11.2017 - 12.2018
Bachelor of Arts - Sociology
Western Washington University
- WHCA LEAD certificate
- BLS
- Food Handler Certification
- Nursing Assistant Certification
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