Sonja Campbell

• - Manage MSP supplier/vendor contracts, renewals, change requests, RFPs, quotations, evaluations and negotiations across full contract lifecycle.
• Onboarding, monitoring and offboarding of IT vendors, throughout the contract period to ensure the vendor is delivering on their SLA and commitments
• - Oversee monthly payment processing, invoice automation initiatives and financial tracking for MSP contracts.
• - Monitor supplier performance against SLAs/KPIs; track delivery, identify risks, and implement remedial plans.
• - Act as primary liaison between IT stakeholders and suppliers (SMEs, CRMs, supplier executives); handle escalations and coordinate stakeholder meetings.
• - Lead supplier onboarding/offboarding, due diligence, VDI/Citrix access setup and quarterly access reviews.
• - Integrate ticketing data (Jira, ServiceNow) into supplier portal to report KPIs and SLA metrics; troubleshoot system access and SSO/VDI issues with application teams.
• - Developed in-house supplier performance tool using Power BI; supervise consultant supporting supplier performance topics.
• - Ensure applications meet compliance and security requirements; collaborate with Procurement, Legal and IT Security.

• - Managed IT financial planning and reporting in SAP/Fiori: G&A and investment budgets, monthly accruals, invoice processing, PR→PO, reallocation and consolidated forecasting.
• - Produced actuals/forecast and application-level spend reports; supported budget decision-making and regular financial reviews with IT management.
• - Coordinated procure-to-pay processes, Service Agreement management and supplier sourcing improvements; supported automation of invoice/payment processes.
• - Liaised with Controlling & Accounting to ensure policy compliance and PPM funding adherence; maintained consolidated project estimates and spending reports.

• - Owned MB Academy budget: utilization reporting, projections and spend recommendations; presented to leadership and attended budget meetings.
• - Managed SLAs, tracked capacity/fleet utilization, collaborated on automated reporting and resolved budget discrepancies.
• - Implemented process improvements and automation with IT to increase efficiency; provided ad-hoc reports and supported departmental decision-making.

• - Managed AP record-keeping, invoice verification, general ledger coding, payments and check/EFT processes.
• - Resolved complex vendor/payment issues, produced management and audit reports, enforced AP policies and supported year-end close and accruals.
• - Led initiatives to increase EFT usage and optimize capture of discounts.

• Performed employee lease writing and verification of employee lease information
• Reviewed credit applications
• Utilized HOV software to request checks for numerous lease state and DMV fees.
• Prepared state title documentation to be forwarded to lease closings
• Daily outreach to dealerships to follow up on grounding of vehicles
• Performed daily updating and maintenance of employee lease files
• Tracked daily progress of the lease documentation to insure on time delivery of vehicles
• Reviewed employee lease accounts as needed to assist with delivery statuses
• Performed daily customer service
• Entered contracts into Lemans system to complete the booking process
• Initiated payment requests for customer accounts
• Handled routine employee lease inquiries
• Prepared lease files to be shipped and scanned
• Performed account research on past due accounts
• Assisted employees daily via phone and online with shipping inquiries

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.