Sonja Carr
Fort Myers,USA
Summary
Demonstrates an unwavering dedication to consistently surpassing job expectations and effectively managing responsibilities. Recognized as a consummate leader and mentor, guiding and inspiring colleagues to achieve optimal performance. Skillfully adapts work methodology to eliminate inefficiencies, maximizing productivity throughout the workday. Exhibits a disciplined approach and thrives in autonomous environments, consistently delivering exceptional work output. Earns the admiration and trust of both management and peers.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist I
Lee Health
6630 Orion Drive Ste 101 Fort Myers, Florida 33912
04.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Front Desk Receptionist
Pelican Preserve
Fort Myers, FL
04.2023 - Current
- Welcome and provide support to visitors, and staff with a professional and warm approach
- Efficiently manage high volume inbound and outbound calls, inquiries, and appointment scheduling
- Collaborate with personnel to ensure efficient customer flow and address any concerns that may arise
- Deliver exceptional customer service, promptly and effectively addressing patient concerns and inquiries
Patient Server
Physician Regional Medical Center
Naples, FL
04.2022 - 04.2023
- Performed meal preparation, organize dining rooms, and evaluate dietary needs for residents, including food allergies
- Developed positive relationships with residents, provide empathy and understanding, and deliver a high-quality dining experience
- Ensured compliance with food safety protocols and food handling techniques to prevent contamination and waste
- Performed cleaning and sanitation activities for dining rooms, tables, refrigerators, and kitchen equipment
Server
Seminole Casino Immokalee
Immokalee, FL
11.2014 - 03.2019
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a cheerful outlook
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes and drinks
- Negotiated resolved customer concerns
Education
High School Diploma -
Immokalee High School
Immokalee, FLSkills
- Customer Service
- Patient Care
- High Volume Calls
- Communication
- HIPPA Rules
- Schedule Management
- Facility Oversight
- Customer Relations
- Regulatory Requirements
- Planning and Coordination
- Problem Resolutions
- Process Improvement
- Microsoft Office
Timeline
Patient Access Specialist I
Lee Health
04.2024 - Current
Front Desk Receptionist
Pelican Preserve
04.2023 - Current
Patient Server
Physician Regional Medical Center
04.2022 - 04.2023
Server
Seminole Casino Immokalee
11.2014 - 03.2019
High School Diploma -
Immokalee High School