Sonja Dennis
Columbia,MO
Summary
Dynamic professional with a proven track record at Ronald McDonald House Charities of Mid-Missouri, excelling in customer relations and team leadership. Demonstrated ability to enhance team efficiency and foster positive customer experiences through exceptional organizational and communication skills. Skilled in crisis management and data entry, achieving significant improvements in operational performance and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Guest Relations Staff Member
Ronald McDonald House Charities of Mid-Missiouri
01.2016 - Current
- Kept guest areas clean, organized, and safe to promote efficiency and safety.
- Established positive relationships with customers and other staff members.
- Greeted guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Provided guidance and support to junior staff members in achieving performance goals.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Paraeducator, Special Education
Columbia Public School District
10.2008 - 06.2024
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Claims Processor
State Farm Insurance Inc
10.2004 - 02.2008
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
Education
Bachelor of Arts - Sociology
Columbia College
Columbia, MO05.2007
Information And Communication Technology
Metro Business College
Jefferson City, MoSkills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Cleaning skills
- Customer relations skills
- Leadership Qualities
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Excellent Communication
- Relationship Building
- Written Communication
- Decision-Making
- Adaptability and Flexibility
Certification
Safe Crisis Management
Additional Information
Volunteer Basketball Coach from 2017-2024
Timeline
Guest Relations Staff Member
Ronald McDonald House Charities of Mid-Missiouri
01.2016 - Current
Paraeducator, Special Education
Columbia Public School District
10.2008 - 06.2024
Claims Processor
State Farm Insurance Inc
10.2004 - 02.2008
Bachelor of Arts - Sociology
Columbia College
Information And Communication Technology
Metro Business College
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