Sonja Hill
Big Stone Gap,VA
Summary
Seeking better employment and advancement opportunities. Trainer/Manager that can bring topnotch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated employee. Brings excellent organizational skills and multitasking abilities. Solid team player with outgoing, positive demeanor. Motivated to maintain a positive and energetic work environment. Diligent manager skilled at listening to the employees to help them do their job.
Overview
16
16
years of professional experience
Work History
Trainer for Bank of America
Ttech WFH
06.2019 - Current
- Trained Prepaid customer service, Claims Initiation, and some Fraud/Risk teaching the class the material needed to do their job, keeping up with time cards, getting them system access, doing daily reports, issuing correctives, terminating employees, made aids for the agents to keep up with their passwords and the systems, made sure they had all the equipment shipped to them and if did not making sure it got out to them.
Trainer for United Health Care
Ttech WFH
06.2019 - 04.2020
- Teaching the class the material needed to do their job, keeping up with time cards, getting them system access, doing daily reports, issuing correctives, terminating employees, made aids for the agents to keep up with their passwords and the systems.
Customer Service Representative
Sykes
11.2018 - 06.2019
- Tech support for Lacerte tax program
- Help the customer move the information from year to year, put in data, make sure it flows to the tax form correctly, password reset, help them e-file the tax forms for federal and state, look at why the tax forms were rejected and if we are able to help them resolve the issue, Help them resolve diagnostics they get before e-filing the tax forms for federal and state, Showing them how the data would need to be input to flow where and how they want it to, help them file extensions on the tax forms for federal and state.
Customer Service Representative
Sykes
11.2018 - 06.2019
- Tech support for Quickbooks Online, Help the customer Import their company data from Quickbooks desktop to Quickbooks online, Export their company data from Quickbooks online to Quickbooks desktop, Help them send invoices to their customers, Help them record the payments they receive from their customers, Help them put in employee information, Help them put in the vendor information, Help them record payments they have made to the vendors, Help them connect their bank accounts to Quickbooks online account, Help them add banking transactions in their Quickbooks online, Help them run payroll, Help them print checks for paying vendors and for employees, Help get passwords reset.
Customer Service Representative for Provider Services
Ttech Or Teletech
11.2015 - 11.2018
- Speak with Providers about Members benefits, Discuses claims, send claims up for review and adjustment, Send out Explanation of Benefits and Proof of payment, Looking up procedure codes and advising if they are valid and billable.
Temporary Trainer
Ttech Or Teletech
11.2015 - 11.2018
- Teaching the class the material needed to do their job, keeping up with time cards, getting them system access, doing daily reports, issuing correctives, terminating employees, made aids for the agents to keep up with their passwords and the systems.
Customer Service Representative Member services (Tier 2)
Ttech Or Teletech
11.2015 - 11.2018
- Assist other agents with calls, as well as taking payments, advise of and explain benefits, advise of and explain claims, send up to have claims adjusted, sent up to have an Accumulator audit done, remove individuals for policy, filed appeal and grievances for the members, floor support for the line of business, take supervisor calls.
Customer Service Representative Member services (Tier 1)
Ttech Or Teletech
11.2015 - 11.2018
- Take payments for other states, advise of and explain benefits, advise of and explain claims, floor support for the line of business.
Customer Service Representative Pay by phone
Ttech Or Teletech
11.2015 - 11.2018
- Take Payments for Virginia pay by phone, advised of some benefits.
Customer Service Representative
Sykes
02.2010 - 11.2015
- Taking payment, troubleshooting phones, restoring phone service, canceling phone service, explaining bill, ordered phones, checked on order statutes
Customer Service Representative
Sykes
02.2010 - 11.2015
- Loans: Took payments, due date changes, extensions
- Banking: Funds transfer, assess balance inquiries, cash advances
Customer Service Representative/Tech Support
Results
08.2008 - 08.2009
- Activating radios, taking payments, ordering radios, and troubleshooting for radios.
Sandwich artist
Subway
06.2007 - 06.2008
- Preparing sub sandwiches, taking call-in orders, cashier, some management responsibilities, inventory, prepping food for serving, Trained other employees on how to prepare subs, run the cash register, do the food prep, count the register at the end of their shift.
Education
Associate in Business Management -
Mountain Empire Community College
05.2008
High School diploma -
Rye Cove High School
05.2004
Skills
- Microsoft products (Excel, Word, OneNote, PowerPoint)
- Technical Support
- Creative problem solving
- Training development aptitude
- Administrative support
- Recordkeeping
- Fast learner
- Highly dependable
- Highly motivated
Accomplishments
Completed the BUILD to become a trainer program for TTEC
References
References available upon request
Timeline
Trainer for Bank of America
Ttech WFH
06.2019 - Current
Trainer for United Health Care
Ttech WFH
06.2019 - 04.2020
Customer Service Representative
Sykes
11.2018 - 06.2019
Customer Service Representative
Sykes
11.2018 - 06.2019
Customer Service Representative for Provider Services
Ttech Or Teletech
11.2015 - 11.2018
Temporary Trainer
Ttech Or Teletech
11.2015 - 11.2018
Customer Service Representative Member services (Tier 2)
Ttech Or Teletech
11.2015 - 11.2018
Customer Service Representative Member services (Tier 1)
Ttech Or Teletech
11.2015 - 11.2018
Customer Service Representative Pay by phone
Ttech Or Teletech
11.2015 - 11.2018
Customer Service Representative
Sykes
02.2010 - 11.2015
Customer Service Representative
Sykes
02.2010 - 11.2015
Customer Service Representative/Tech Support
Results
08.2008 - 08.2009
Sandwich artist
Subway
06.2007 - 06.2008
Associate in Business Management -
Mountain Empire Community College
High School diploma -
Rye Cove High School
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