Sonja Lamb
Warminster,PA
Summary
Dedicated professional with proven performance in sales, leadership and communication. Efficient professional with over 15 years of work experience in Sales, Project Management and Team Management. Would like to leverage my knowledge, abilities and love of fashion to successfully fill a role as a Customer Experience Strategist for Fashion Retail for Banana Republic
Overview
42
42
years of professional experience
Work History
Assistant Manager
Chicos FAS
King of Prussia, PA
10.2021 - Current
- Worked with customers to achieve the highest sales and customer satisfaction
- Maintained up-to-date knowledge of company products and services
- Collaborated with management on strategic plans for achieving business goals
- Organized customer outreach to drive business
- Supervised daily operations including scheduling shifts, assigning duties
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals
Sales Associate
Chicos FAS
Warrington, PA
01.2011 - 10.2021
- Worked with customers to help them feel beautiful through fashion
Manager, Sales Engineering
Siebel Systems
New York, NY
01.1998 - 12.2004
- Managed a team of sales engineers to work on prospective deals with the sales reps closing business for the company
Project Manager, Client Services
Siebel Systems
New York, NY
09.1997 - 07.1999
- Managed a large strategic project for BASF (client); requirements gathering, team building, project planning and successful implementation
Analyst Programmer, Database Designer
PG&E, Sybase Inc.
09.1982 - 09.1997
- Worked with clients to design and implement technical solutions
Education
Bachelor of Science - Computer Science
California State University, Sacramento
Sacramento, CA06-1982
Skills
- Love of fashion to promote confidence and expression
- Passionate about helping customers
- Sales expertise
- Excellent communication skills
- Excellent team building and Management
- Product and service knowledge
Timeline
Assistant Manager
Chicos FAS
10.2021 - Current
Sales Associate
Chicos FAS
01.2011 - 10.2021
Manager, Sales Engineering
Siebel Systems
01.1998 - 12.2004
Project Manager, Client Services
Siebel Systems
09.1997 - 07.1999
Analyst Programmer, Database Designer
PG&E, Sybase Inc.
09.1982 - 09.1997
Bachelor of Science - Computer Science
California State University, Sacramento
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