Sonja Marshall
Atlanta,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Bp Gas Station
01.2021 - 08.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Recommended appropriate services to customers and helped overcome objections with a persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Responded to customer calls and emails to answer questions about products and services
- Provided customer feedback to management and identified areas of improvement for products and services
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Customer Service Cashier
Texaco Gas Station
01.2019 - 12.2020
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Lifted up to 50 pounds at once and used a forklift to move heavier loads
Warehouse Associate
Staffmark
06.1998 - 11.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds
Assistant
Wanted Entertainment Group
07.2017 - 10.2019
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Cashier
Hardy's Grocery Store
03.2002 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Washington High School
Atlanta, GA05.1991
Skills
- Collaborative Environments
- Telephone Reception
- Safety Regulations
- Time Management Skills
- Cash Management
- Customer Service Excellence
- Microsoft Office
Timeline
Customer Service Associate
Bp Gas Station
01.2021 - 08.2023
Customer Service Cashier
Texaco Gas Station
01.2019 - 12.2020
Assistant
Wanted Entertainment Group
07.2017 - 10.2019
Cashier
Hardy's Grocery Store
03.2002 - 07.2018
Warehouse Associate
Staffmark
06.1998 - 11.2020
High School Diploma -
Washington High School
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