Sonja M. Lamb
Manitowoc,WI
Summary
Dynamic healthcare professional with over 20 years of industry experience and 17 years of specialized Epic expertise, skilled in leading and managing integrated revenue cycle projects. Proven track record in driving strategic initiatives and operational excellence, consistently delivering value to healthcare organizations and their communities. Renowned for fostering collaborative environments and providing thought leadership, best practices, and innovative solutions that enhance revenue cycle efficiency while maintaining compliance and quality standards. Committed to improving financial performance and patient satisfaction through effective utilization of Epic technology, ensuring alignment with evolving business needs.
Overview
2026
2026
years of professional experience
1
1
Certificate
Work History
Principal IS Project Manager (Consultant)
Grady Memorial Hospital
05.2024 - Current
- Led cross-functional teams to achieve project milestones and deliverables.
- Developed and maintained comprehensive project schedules to ensure timely completion.
- Facilitated stakeholder meetings to gather requirements and align project objectives.
- Implemented risk management strategies to mitigate potential project setbacks.
- Fostered collaborative relationships with external vendors to optimize service delivery.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
IT EMR Manager–Revenue Cycle (Consultant)
Kaiser Permanente
- Managed Business interest while implementing Epic SBO through the various regions.
- Facilitate processes to accomplish the project objectives, managing change and resolving complex issues.
- This requires the ability to analyze the situation and provide the appropriate direction.
- Facilitated client meetings to discuss progress, review deliverables, and identify areas of improvement.
- Oversaw staff performance, ensuring adherence to healthcare regulations and standards.
Principal IS Project Manager (Consultant)
Providence Healthcare
- Collaborate relationships with operational leaders and support staff as their primary point of contact between leadership and the IS teams.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Facilitation of all meetings was performed through Microsoft TEAMS
- Assured that proper documentation was utilized to track decisions, testing and final sign off.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Advised other departments on best practices related to managing large-scale projects.
- Actively sought out feedback from stakeholders throughout the duration of a project to identify areas needing improvement or adjustment.
- Managed third party vendors, internal operations and community connect expectations from the initial issue identification and through the life of the project cycle.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
IT EMR Manager - Revenue Cycle
Covenant Health Care
- Supervision of staffing, training, scheduling, budgeting, inventory control, maintains effective system capabilities and interface with Revenue Cycle leadership.
- Created and Managed Project plans that included a well-defined Scope, Timeline which included testing and system validation and budget that detailed the hours needed to complete the request.
- Ensures assigned services meet accreditation standards, are cost-contained, and provide quality service and industry best practice in an expeditious manner.
- Oversee analysts that maintain Resolute Hospital Billing, Resolute Professional Billing, Prelude/ADT, Cadence, HIM, Home Health and Hospice, finance, supply chain, human resources, and payroll systems.
- Drove Epic system optimization which includes Epic Gold Stars
- Analyzed customer feedback data to develop action plans for improving services offered.
- Support Community Connect partners with their strategic initiatives and Epic system optimization.
- Coached, mentored, and trained team members to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Revenue Cycle Project Manager (Consultant)
National healthcare system
- Acted as Revenue Cycle Project Manager (Consultant) at a national healthcare system, responsible for all aspects of the Epic project for Revenue Cycle applications which included identification of changes required in current workflow, system design and build.
- Managed the Revenue cycle team and implementation tasks associated with the project to ensure that all implementation tasks were completed within the timelines.
- Worked closely with Program Director, Team Leads, and other Project Managers to coordinate activities.
- Ensured that the business community was engaged in the project to ensure that the application development and deployment was performed in an efficient, cost effective, and technically sound manner while meeting the needs and goals of the organization.
- Provided regular status updates, including reporting of escalated issues and solutions to the Program Director.
- Served as an escalation point for all project and operational issues.
Education
Master of Business Administration -
Upper Iowa University
Fayette, IASkills
- Proficient in Epic billing systems
- Healthcare revenue optimization
- Project Management and Leadership
- Epic Implementation and Third-party Integration
- Business Software Applications
- Strategic partnerships
- Organizational leadership
- Ethics and integrity
- Operations management
Certification
Epic Hospital Administration
Timeline
Principal IS Project Manager (Consultant)
Grady Memorial Hospital
05.2024 - Current
IT EMR Manager–Revenue Cycle (Consultant)
Kaiser Permanente
Principal IS Project Manager (Consultant)
Providence Healthcare
IT EMR Manager - Revenue Cycle
Covenant Health Care
Revenue Cycle Project Manager (Consultant)
National healthcare system
Master of Business Administration -
Upper Iowa University